Good morning FinalPam,
Thank you for this information. I've dispatched a technician to do a complimentary review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jan 2, 2020 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Your patience and understanding are much appreciated.
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