OK, here are the test results. All it shows is that the speed of my connection is fine when I'm not using it but pathetic during the times I actually want to use it. These were run just as "required" although I don't think running these tests is actually necessary. They can see what the congestion looks like while sitting in their control center. They have access to all the network performance numbers right there. And yet, here we are "running tests" to tell them what the problem is. https://testmy.net/quickstats/30Harry I am not out of data and on FAP but will be soon if I have to keep running these tests with 25mb files sizes. From a HughesNet corporate standpoint the numbers are probably acceptable to them and that is probably the response i will get. After all the "AVERAGE" download speed is over 10mbps. Who could ask for more? ME! I don't care if the average download speed is 200mbps over a 24 hour period if the ACTUAL download speed when I want to use it is only 200kbps which it has been. I'm sure the normal response to a problem like this is to play "whack-a-mole" where they sit in the control center and say, "look, this guys speed is slow, let's move him over here so it will pick up until that one starts to become overcrowed and then we can figure out where to move him then if he complains again". Tech Support please advise what I should do to improve my download speed and don't tell me I should only use it during the hours of 4am to 7am. Harry
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