Hello, We had our Hughes internet installed about three weeks ago. We currently live in a rural area and that's why we selected Hughes, since we can't regular internet. For a week now, our internet has been slow and we have not been able to send or receive text messages. Prior to this there were no problems with it. We could get on the internet througout the day and evening. On Saturday (8/24), I called Hughes Net, and dicussed the issues we were having. They asked me to run the System Control Test, which we did. They told us based on the codes they were receiving, the alignmnet is off and that a technician needs to go out and take a look at it. Since then we have noticed, in the early mornings (12 am - 10 am) we have good connection. There are green checks in the Systems Summary and System Status. Our sateliite receive signal strength is 60 on up. After that, there are red "X", yellow triangle boxes with "!" in them, and the signal strength drops to below 50. We can't connect to the internet and we can't send and recieve text messages. I called Hughes yesterday again to follow up with when a technician would come out. They told me one was assigned and so they gave me a number, which was DishNetwork. I called them and they didn't know anythimng about it. This whole thing has been frustrating and I'm sure not what else to do. No one has called from Hughes or DishNetwork to see if the issue has been resolved. I'm not sure what else to do.
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