@VickyA Though you may not need to do it again, depending on what Damian can glean from the results, just in case you do, I'll post the full and updated test instructions below. The instructions are from a saved macro, so they may seem a bit impersonal. Also, judging by what I've seen here today, it's likely that the reps, nicluding Damian, are off, so you may not hear anything until at least Thursday. ----------------------------------------------------------------------------------------------- Please perform the following test outlined in the graphic below, though follow the full instructions written below the graphic. This is known as a Modem Isolation Test, and it will help to determine whether the issue is with HughesNet or your local network.. 1: Disable the WiFi in the HT2000W modem. 2: Take a screen capture of the HughesNet Usage Meter, along with the clock on your computer screen. 3: Disconnect the LAN cable from the modem, noting the date and time of disconnect. 4: Leave the LAN cable disconnected from the modem for several hours. HughesNet recommends doing this overnight, or during the day while at work. DO NOT unplug the modem from the power. The modem must remain powered. 5: Reconnect the LAN cable to the modem, noting the date and time of reconnect. 6: Take a screen capture of the HughesNet Usage Meter, along with the clock displayed on your computer. 7: Post your screenshots to the community. Do not unplug, power cycle or internally reboot the modem after the test has been run, as the reps need to be able to reconcile your modem data logs with what is shown in the screenshots. Any of those three things will wipe out those logs, rendering the test results moot. Only after the reps have responded with their findings should any of those three things be done. Please be aware that, if you downloaded any large files just prior to this test, some usage may appear to have occurred due to the slight delay in the modem reporting the data usage to the server, but it should be rather negligible. If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
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Thank you for providing these speed test results. When running diagnostics, I also see similar speeds on our end as well. I checked for any underlying issues such as bad alignment or modem malfunctions and I was unable to detect an issue with the equipment. If it hasn't already been mentioned previously, I recommend manually lowering the resolution of the content you are watching. Medium or standard is the recommended resolution. You can do this on most streaming services websites. If you would like instructions on how to do this with Netflix, please let me know. @GabeU has also provided many techniques to stream/view content successfully and I do hope they help.
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