And of course the majority of my post was cut out. The main thing is that i was coerced into the contract under false pretenses then told by another rep that 20 gb would suffice, which ran out in 4 days. Then talked to ANOTHER rep, the mist honest one thus far that told me thay 20 GB would only cover about 2-2 1/2 movies being streamed. And lastly, I was on the phone for 2 hours last night and after explaining that I went back to my previous provider and havent used hughesnet since mid July the rep told me that my data was already used for this month. HOW DOES A MODEM THAT HAS BEEN UNPLUGGED, IN THE BOX, IN MY CLOSET SINCE JULY, USE ALL OF DATA???
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I am very dissatisfied with the customer service, as well as the service itself. I would like to have a sales call review done on my account because I want to cancel my service and have the etf waived. During my initial sales call I had repeated multiple times that i have at least 4 people streaming Netflix you tube etc. at least 8 hours a day and that I needed enough data to cover that usage. The rep told me that the 10 GB would suffice. About 3 hours after our installation, when i checked our usage over 30% of the data was gone. I called customer service to **bleep** into a contract, that you dont have to show any respect because they still have to pay the bill, but knowingly 'selling' people on false, misleading, and unrealistic information to get that contract is not ok. I would like my sales calls reviewed and my etf waived because of all of this, even the highest data plan hughesnet offers wouldnt be able to provide me with the amount of data my household needs, the customer service reps have to be educated on the services they sell, so why would hughesnet even be recommended to me in the first place? Because they are trained not to sell a genuine service, but to get that contract signed.
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