Thank you for your offer of a technician, but I had called the support line again. After the support person agreed it was my modem (which I said on day 2), but he was supposedly told by advanced support that it was the weather and not to replace my modem. At that point I transferred to billing to discontinue my service as I was DONE being lied to. They offered me a new gen 5 modem as well as other incentives to stay, which low and behold ended the APOCALYPTIC storm in Utah...in other words I have internet again. I wont be checking this for a reply. Just thought I'd share in case it helps some other customer who is tired of the weather lie.
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