Sure no problem. Here are my answers to each question. What were you trying to do online that prompted checking your speeds? I am an IT Network Engineer by trade. This was a new installation that the speeds should have been tested during installation. They werent. I tested speeds when the installer was leaving. I tried all basic network triage to fix it. This is a new installation that the speeds have never been close to 25 megs down. If you're trying to stream video, describe your experience. Never tried because download speeds werent fadt enough yet. Where are you trying to stream? (Netflix, Amazon, Hulu, etc.)NONE On which device? NONE If you are having difficulty accessing a certain website(s), which one(s)? Nope. Just speed tests direct to the modem via LAN connected to PC Or are you trying to log into a site? No The more details about what you were attempting to do will help the engineers narrow their focus. As stated above im just trying to get the speeds as agreed upon. Looking for 25 megs down and 3up. If you have tested and said im getting 26megs at the modem then the LAN out the modem is not producing 26 out. Pings also drop out and are not consistent.
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I had hughesnet installed just on October 2nd 2019 and since then had horrible speeds and service. The installer never tested my speeds or worked with me before he left. He forced me to sign something on his device but didnt tell me what it was for. When he was pulling out of the driveway I tested the speed and had less than 3 megs down. Since then hughenest technical teams every time I call try to blame it on the weather or say I need to wait 2 days for a call back. I really think I need my system checked onsite by a different technician. Below are my test results. You will see I am not getting the 25 megs down as promised. These tests were done connected directly to hughesnet router, wifi is off, and cable was tested. I also conducted constant pings to 126.96.36.199 and there were numerous time outs with super high latency. I NEED HELP! MY TEST RESULTS
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