Sure no problem. Here are my answers to each question. What were you trying to do online that prompted checking your speeds? I am an IT Network Engineer by trade. This was a new installation that the speeds should have been tested during installation. They werent. I tested speeds when the installer was leaving. I tried all basic network triage to fix it. This is a new installation that the speeds have never been close to 25 megs down. If you're trying to stream video, describe your experience. Never tried because download speeds werent fadt enough yet. Where are you trying to stream? (Netflix, Amazon, Hulu, etc.)NONE On which device? NONE If you are having difficulty accessing a certain website(s), which one(s)? Nope. Just speed tests direct to the modem via LAN connected to PC Or are you trying to log into a site? No The more details about what you were attempting to do will help the engineers narrow their focus. As stated above im just trying to get the speeds as agreed upon. Looking for 25 megs down and 3up. If you have tested and said im getting 26megs at the modem then the LAN out the modem is not producing 26 out. Pings also drop out and are not consistent.
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