About hughesnetphelan

hughesnetphelan · ‎10-21-2019

I was instructed by customer support to recreate this thread so that someone would contact me regarding a solution to my issue. The tests you recommended have all been run by customer support. They are very aware that this is a hughesnet issue and has nothing to do on my end. I was told to post so that you would contact me and this issue would be enhanced to a certain department that can't be contacted by a phone call to customer service. This is ludicrous that I have to spend so much time with a post system and can't speak directly to the department that knows there is an issue on hughesnet's end. Hughesnet is very aware that the data depletion is on their end. Please get this request forwarded to the right department that can contact me by phone or email so that I will not continue to lose data and be slowed down. Thank you so much for your cooperation. My contact information is in Case #124391453 and numerous others that have been filed due to this issue.

hughesnetphelan · ‎10-11-2019

My case number is 124391453. I have just gotten off the phone with hughesnet customer support for the 3rd or 4th time within 2 months. I was told by a customer support specialist that he could see my data going away as we were speaking on the phone. We disconnected all devices and he ran the search again and could see that data was still being depleted while no devices were on the wifi. The modem/router was replaced, a technician came out and checked the radio receiver and wires on the dish itself and we still have the issue that data is disappearing. During the last visit earlier this week from a hughesnet technician, he called in to ask for a new modem/router to see if that would fix the problem. The representative he spoke to on the phone informed him that this would not solve the problem and that hughesnet was aware of the data depletion issue and that it wasn't just happening to me. I was told to wait a couple of days and call back in to support. I called today and Adam has been very diligent in trying to solve my issue. After being in touch with NOC, he informed me that this is the avenue I must take in order to get my issue resolved. I am very concerned that my data is being depleted without any usage and that when I do need to use the service, I am being slowed down because I have supposedly used all of my data. I am not using all of the data and hughesnet is aware of this issue. I want to be assured that I will receive ample data until this issue is resolved and that I will not be slowed down.

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Date Last Visited	‎10-25-2019 12:45 PM

About hughesnetphelan

Re: Data Depletion

Data Depletion