My case number is 124391453. I have just gotten off the phone with hughesnet customer support for the 3rd or 4th time within 2 months. I was told by a customer support specialist that he could see my data going away as we were speaking on the phone. We disconnected all devices and he ran the search again and could see that data was still being depleted while no devices were on the wifi. The modem/router was replaced, a technician came out and checked the radio receiver and wires on the dish itself and we still have the issue that data is disappearing. During the last visit earlier this week from a hughesnet technician, he called in to ask for a new modem/router to see if that would fix the problem. The representative he spoke to on the phone informed him that this would not solve the problem and that hughesnet was aware of the data depletion issue and that it wasn't just happening to me. I was told to wait a couple of days and call back in to support. I called today and Adam has been very diligent in trying to solve my issue. After being in touch with NOC, he informed me that this is the avenue I must take in order to get my issue resolved. I am very concerned that my data is being depleted without any usage and that when I do need to use the service, I am being slowed down because I have supposedly used all of my data. I am not using all of the data and hughesnet is aware of this issue. I want to be assured that I will receive ample data until this issue is resolved and that I will not be slowed down.
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