About Stan Burman

Hi again Amanda, I just tried the download with Turbo disabled. Despite numerous interruptions to the download it did resume each time without starting over and the file successfully downloaded and installed. Thank you for your assistance. Just as a question, how much notice do I have to give Hughes that I want to terminate service and stop billing if I can find another ISP? Stan ... View more

Hi Amanda, Yes, I am using the Hughes HN9000 modem. And I'll give the disabling turbopage a try. I'll reply again after doing so. I don't understand your last question. My understanding is that the HN9000 modem functions as the router in my system. The DNS servers I specified as described above are set up in the Network Systems Preferences panel in OS X 10.11.6. I do not believe I am connected to a VPN. But I don't know this for sure. Stan ... View more

Hi GabeU, Tried your suggestion. Shut down the AirPort Express Base Station and reconnected Hughes HN9000 modem directly to Mac Pro. I tried again to download the new revision to Adobe Bridge via the Creative Cloud Desktop App. Same result. Some of the update downloaded and then it just stopped. Screen shot below. Tonight I have downloaded and installed update for Little Snitch and new malware definitions from Intego with no problem. ... View more

Hi GabeU, Thanks for the suggestion. I'll give that a try when I have time to do all the fiddling. Stan ... View more

Hi Amanda, My Hughes HN9000 modem is connected to my Apple AirPort Extreme Base Set via Ethernet. My Mac Pro and a DROBO 5N NAS storage device are connected to the base set via Ethernet. I have two Epson printers, a MacBook Pro laptop, an iPad, and an iPhone wirelessly connected to this network. This is my most common configuration and the one I have been using for some years. I started having download issues with the Adobe Creative Cloud apps when CC(2015) was introduced about a year ago. Repeated attempts to get tech support from Adobe were unsuccessful. I then started getting Adobe app updates from a third party where most of the updates successfully downloaded and installed. But now with Adobe's release of CC(2015.5) users can no longer get the third party sourced updates. You must get them from Adobe via the Adobe Creative Cloud desktop application. Recently I have been traveling and have had no trouble getting the updates from Adobe when I have been on a WiFi network while staying with a relative and while visiting a hotel with WiFi. It is when I returned home that the Adobe CC app updates started giving me trouble - again - while connected with the Hughes system. I do have the OpenDNS servers specified in my Network System Preferences (208.67.222.222 and 208.67.220.220). Thanks, Stan ... View more

Hi Amanda, Thanks for your response. I'll answer your questions as best as I can. 1. Updated Bridge successfully? Yes, I have been able to update Bridge successfully. But I have had an extraordinary amount of "Download Failure" problems with the apps within Adobe's Creative Cloud. 2. Do other apps fail? Yes. I had difficulty with the Adobe Flash Player update last night (this was separate from the Adobe Creative Cloud). I waited about an hour and tried again. After a total of five attempts the Flash Player successfully downloaded and installed. I also had difficulty with Adobe Camera Raw (this is one of the apps within the Adobe Creative Cloud). It took about four attempts. But it finally downloaded and installed successfully. 3. OS X version? OS X 10.11.6 4. Any other problems? No other downloads seemed to be working okay. 5. Other device? I just returned from a vacation. I had my laptop with me (MacBook Pro with same OS as desktop at home) and the Adobe Creative Cloud update downloaded (very quickly!) and installed great on the hotel's WiFi system. 6. What device is this? A Mac Pro (early 2013). Over the past year I have had an extraordinary amount of difficulty with downloads from the Adobe Creative Cloud for individual apps in the Creative Cloud. I thought the problem must be the Adobe software as other downloads (non-Adobe) seemed to generally work okay. But this last week I was able to update everything from the Adobe Creative Cloud on my laptop just fine through a hotel WiFi system. Then when I returned home the download difficulty just reappeared when I tried the same downloads on my desktop. That implies that the difficulty is the Hughes satellite system. Thanks very much for your assistance. Stan ... View more

Sorry about the DSS. ... View more

Liz, thank you for the update info. The restore tokens for 1 GB have not yet been added to my account - as of Friday, 7:54 p.m. MST. Certainly would appreciate your checking to see why tokens have not been placed in all accounts affected by the outage. Thanks, Stan ... View more

Thanks for the announcement Katie. Hope service is up soon. ... View more