About Stan Burman

Hi again Amanda, I just tried the download with Turbo disabled. Despite numerous interruptions to the download it did resume each time without starting over and the file successfully downloaded and installed. Thank you for your assistance. Just as a question, how much notice do I have to give Hughes that I want to terminate service and stop billing if I can find another ISP? Stan ... View more

Hi Amanda, Yes, I am using the Hughes HN9000 modem. And I'll give the disabling turbopage a try. I'll reply again after doing so. I don't understand your last question. My understanding is that the HN9000 modem functions as the router in my system. The DNS servers I specified as described above are set up in the Network Systems Preferences panel in OS X 10.11.6. I do not believe I am connected to a VPN. But I don't know this for sure. Stan ... View more

Hi GabeU, Tried your suggestion. Shut down the AirPort Express Base Station and reconnected Hughes HN9000 modem directly to Mac Pro. I tried again to download the new revision to Adobe Bridge via the Creative Cloud Desktop App. Same result. Some of the update downloaded and then it just stopped. Screen shot below. Tonight I have downloaded and installed update for Little Snitch and new malware definitions from Intego with no problem. ... View more

Hi GabeU, Thanks for the suggestion. I'll give that a try when I have time to do all the fiddling. Stan ... View more

Hi Amanda, My Hughes HN9000 modem is connected to my Apple AirPort Extreme Base Set via Ethernet. My Mac Pro and a DROBO 5N NAS storage device are connected to the base set via Ethernet. I have two Epson printers, a MacBook Pro laptop, an iPad, and an iPhone wirelessly connected to this network. This is my most common configuration and the one I have been using for some years. I started having download issues with the Adobe Creative Cloud apps when CC(2015) was introduced about a year ago. Repeated attempts to get tech support from Adobe were unsuccessful. I then started getting Adobe app updates from a third party where most of the updates successfully downloaded and installed. But now with Adobe's release of CC(2015.5) users can no longer get the third party sourced updates. You must get them from Adobe via the Adobe Creative Cloud desktop application. Recently I have been traveling and have had no trouble getting the updates from Adobe when I have been on a WiFi network while staying with a relative and while visiting a hotel with WiFi. It is when I returned home that the Adobe CC app updates started giving me trouble - again - while connected with the Hughes system. I do have the OpenDNS servers specified in my Network System Preferences (208.67.222.222 and 208.67.220.220). Thanks, Stan ... View more

Hi Amanda, Thanks for your response. I'll answer your questions as best as I can. 1. Updated Bridge successfully? Yes, I have been able to update Bridge successfully. But I have had an extraordinary amount of "Download Failure" problems with the apps within Adobe's Creative Cloud. 2. Do other apps fail? Yes. I had difficulty with the Adobe Flash Player update last night (this was separate from the Adobe Creative Cloud). I waited about an hour and tried again. After a total of five attempts the Flash Player successfully downloaded and installed. I also had difficulty with Adobe Camera Raw (this is one of the apps within the Adobe Creative Cloud). It took about four attempts. But it finally downloaded and installed successfully. 3. OS X version? OS X 10.11.6 4. Any other problems? No other downloads seemed to be working okay. 5. Other device? I just returned from a vacation. I had my laptop with me (MacBook Pro with same OS as desktop at home) and the Adobe Creative Cloud update downloaded (very quickly!) and installed great on the hotel's WiFi system. 6. What device is this? A Mac Pro (early 2013). Over the past year I have had an extraordinary amount of difficulty with downloads from the Adobe Creative Cloud for individual apps in the Creative Cloud. I thought the problem must be the Adobe software as other downloads (non-Adobe) seemed to generally work okay. But this last week I was able to update everything from the Adobe Creative Cloud on my laptop just fine through a hotel WiFi system. Then when I returned home the download difficulty just reappeared when I tried the same downloads on my desktop. That implies that the difficulty is the Hughes satellite system. Thanks very much for your assistance. Stan ... View more

Sorry about the DSS. ... View more

Liz and Charles, Just a follow up after I returned to my home after traveling for a week. The culprit was, in fact, the iPad. The problem started right after I had updated the iPad to iOS 9.0. The iPad is an iPad Air 2, and the iOS update to 9.0.1 did not help the screwy download and upload problem. The Apple tech who assisted me said the problem had been noted much more on iPads than iPhones after the iOS 9.0 release. The only cure was to completely restore the iPad - wipe and reinstall iOS. Fortunately my apps and music were backed up on my laptop. Having been home a couple of days I've had all devices connected and the problem has certainly stopped. The usage chart is now normal: You have both been very helpful and patient. Perhaps this experience can help somebody else who finds themselves with the same problem. Thank you. Stan ... View more

Liz, I contacted Apple today to get assistance with restoring my iPad to factory settings. There had apparently been an issue with iOS 9.0 and iPads. The 9.0.1 update was supposed to fix it, but not in all cases. So I'm doing the factory restore now. When I get home I'll repeat the network test steps starting from before I added the iPad device. If it's okay I should have enough token bytes to get to the end of the 30 day period. This has been incredibly frustrating. A big thanks yo both you and Charles for all the help. Stan ... View more

Okay, apparently the iPad is the culprit. It was connected all night last night. Interestingly, this morning I could not connect to hughes.net to get the overnight download and upload. I am now at a hotel with excellent connectivity. The reports are attached. Not that I did not download any data last night, but my data allowance is almost trashed. I would suppose this means I have to restore the iPad to factory settings. And I assume that I can't restore it from a backup. Would appreciate your thoughts. Stan ... View more

Thanks Charles. Will do. Here is the status as of 8:40 P.M. MST with the laptop having been added to the network. Again, things look good with the laptop added via WiFi. Next device will be the iPad via WiFi. Will post results in the morning. Stan ... View more

Charles, here are results after approximately four hours of the above stated configuration: This seems reasonable. The strange uploading has not been occurring either. Here is the chart: Given these results, I'll add one more device - my MacBook Pro - that will be added to the network via WiFi. Please let me know if you want anything done differently. Stan ... View more

Charles I am leaving the desktop computer connected assuming that will be the next test configuration. So now I have the HN9000 modem - ethernet - Apple Time Capsule - ethernet - Mac Pro Computer. Please advise if you want anything changed. Thanks, Stan ... View more

Good morning Charles, I connected the wireless base set (Apple Time Capsule) this morning at 12:34 A.M. with no other devices connected and then connected the wireless base set to my desktop this morning at 10:55 A.M. (My local time zone is MST) Results are below. Apparently the test went okay with the Time Capsule. Stan ... View more

Thanks Charles. Will do overnight tonight. Normally on my network are a Mac Pro and a MacBook Pro using OS X 10.10.5; and an iPhone 6 and an iPad Air 2 both using iOS 9.0.1. Tonight I'll turn WiFi off on the Laptop, iPhone, and iPad. Desktop is normally connected to Apple Time Capsule via ethernet (desktop WiFi is turned off). Will disconnect that for tonight's test. Other devices are peripherals connected via Bluetooth, USB, and Thunderbolt. Incidentally, I understand the the HN9000 functions as a router. My Apple Time Capsule is in Bridge Mode (not functioning as a router). Tonight I will connect the HN9000 modem to the Time Capsule via ethernet. Appreciate you're assistance with a very frustrating situation. Stan ... View more

Thank you Charles, I have left the system up and connected for the last two hours. I have disconnected all peripherals except for the monitor, mouse, and keyboard from my desktop and the mouse for my laptop. I'm still having the issue of strange uploads that are not coming from my desktop or laptop.  And connecting to and downloading websites remains very intermittent and slow. What could it be other than the HN9000 modem causing this behavior? Here is a screenshot. Note the upload starts again after I reconnect the modem to the Apple Time Capsule base set. This is a new, replacement Time Capsule. I don't believe it's the problem. ... View more

Liz, here are the requested screenshots. I disconnected the LAN cable from the modem at 3:12 P.M. and reconnected at 6:27 P.M. ... View more

Liz, Today I received the new Apple Time Capsule base set. I installed it and set it up. After a couple of hours of operation it is obvious that the problem is recurring. Weird amounts of data are uploading (according to the Hughes Usage Report) and download allowance is disappearing despite the fact that I'm not downloading anything. And small downloads such as logging on to this site are taking an extraordinary amount of time - like about 3 minutes. It seems obvious to me that the Hughes HN9000 modem must have some kind of problem. It also seems reasonable that a next step would be to have a service call to replace the modem and ensure that the system is working correctly. How can I get that done? Thank you, Stan ... View more

Thank you for your assistance and consideration Liz. I am looking at GlassWire, and I should have a new router installed late this week. Again, thank you. Stan ... View more

Thank you for your reply Liz. It seems like you're basically telling me its my problem - after I have sent you a copy of a Hughes report that says I'm not downloading that much data (I can send you the same screenshot for September 18, 20, and 21st). I strongly object to being charged 7.1GB against my Anytime data allowance when I didn't download the data. The Intego security software on my computer does not automatically update. I set all software to manually update precisely because of this and past issues with Hughes service. Very dissatisfied customer... ... View more

Thank you Liz and Charles, I do have a new Apple Time Capsule on the way. But I still don't understand why my Anytime data allowance dropped from 9.1GB to 2.0Gb in two days when I was not downloading anything substantial. My usage does show an unexplainable amount of upload data that I do not understand. I have run Intego virus scans on both computers, my iPhone, and my iPad with no hits. Here are two screenshots of usage for the two days in question: Would appreciate any recommendations. ... View more

An update to this problem: Using a troubleshooting procedure sent to me by Hughes Tech Support (thank you, tech support folks), I found that my wireless base set may be a problem. When I connected the incoming HughesNet  Modem directly to my desktop computer the download capability seemed to resume normally. Okay, I have a new wireless base set on order. But this still doesn't explain how my Anytime data allowance went from 9.1GB to 2Gb in 48 hours. Most of this time I couldn't download ANYTHING. And after troubleshooting I may have used 200-300MB. But 7.1GB? I don't think so. Incidentally, I use Little Snitch to make sure I'm not getting weird connections. I would appreciate some assistance. ... View more

Thanks for your replies Lisa. I had started Tech Support case with Hughes. They replied with a standard set of troubleshooting steps. I have complied with all the steps and it does seem that there may be a problem with my wireless base set (Apple Time Capsule). When I connect the Hughes modem directly to my desktop computer the download becomes more consistent and reliable. This does not, however, correct the data loss issue. My "Anytime" data allowance has gone from 5.0GB when I posted 17 hours earlier to 2.0GB. My usage during that time gas been some general browsing with visits to Amazon, Facebook, and Twitter. No streaming. Hughes folks I could use some help with the data loss issue. The Case ID is 50085750. ... View more

Liz, thank you for the update info. The restore tokens for 1 GB have not yet been added to my account - as of Friday, 7:54 p.m. MST. Certainly would appreciate your checking to see why tokens have not been placed in all accounts affected by the outage. Thanks, Stan ... View more

Thanks for the announcement Katie. Hope service is up soon. ... View more

Hi Liz, My home system consists of an Apple Time Capsule connected to my HN9000 modem with an ethernet cable. My understanding from previous inquiries about difficulties is that the HN9000 functions as the router. I have been using a laptop computer connected to the Apple Time Capsule via WiFi. Thanks, Stan ... View more

Sorry Liz. I forgot browser info. I am using Firefox 33.1.1. Have not tried another browser. Stan ... View more

Thank you Liz, The sequence you outlined above is exactly what I am attempting to do. And I get the error message exactly at the point you have identified. The error dialog box says, "Attention; Communication Error: There was an error communicating with the server. Please try this request again." I have now attempted to update my payment information four times. Doesn't work. Stan ... View more