Well it must mean " your modem is toast". On day one I figured so much, but it took them 8 days and over 5 man hours to resolve. The technician is reluctant to swap out modems as Xplornet makes him pay for the new one?? . And no way do they hand out the HT 1100's,, obviously to me they are stumbling along and re cycling old modems. He had to try 4 different modems. He also for reasons unknown replaced the cable and head unit which was just installed in February. Not only that he charged $50 travel time. Why did they just not send me a modem like everyone else does?? It does not take technical prowess to unplug and reconnect a modem?? Anyhow it's working again. But I'm still going to bug them to pay the travel expenses and complain about their use of outdated equipment. Thanks all for your help..
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I've been over 5 hours back and forth with Explornet and my HT 1000 home screen shows the state code 12.7.2,, can't find this code in any conversations here. It shows receiving @ 90 but not transmiting. The system light has not come on through out many re sets, Only the LAN, receive and power lights. Are these modems obsolete? They will be sending a technician but I thought I should look into this myself in case I'm being duped. This system was installed in Feb this year and has not really performed very well.
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