About Kbryan

Kbryan

My understanding is that is should always be installed with concrete. I'm not going to stand there and tell the man how to do his job, but I will be requesting another installer. Hopefully we will have better luck the next go around.

Kbryan

We exceed our data limit within the 1st week! Funny though, we had no data limit available when the tech was here on the 24th and had all signals, no issues until the field tech was here yesterday.

Kbryan

Tech came the 24th and addressed the issue as a tilted pole due to install not being cemented in. Install tech came 26th and moved and cut the pole, but once again used a foam to hold the pole in the ground. He stated the pole shifted because the foam had became saturated and had not held!! As of this morning our service is stating: State Code24.1.1 -- Download throttled Summary Operational State Degraded Which means another tech will need to be sent to fix this guys 2nd install!

Kbryan

Tried speaking with tech yesterday and was very unsuccessful and frustrated the entire 40 minute conversation. Stated she could send a tech out for$125, I refused! Said she could offer a discounted rate?!?!?! The modem/install is only 8 months old and is failing...seriously think I am going to pay for a service and equipment that only lasts 8 months?? She hung up when I asked to speak to anyone available that has simple common sense...no follow up as of yet! Whats broken? State Code -21.1.5 -- Connecting to gateway Summary Operational State-Down Data Allowance -Remaining Not Available Satellite Receive Status Up Satellite Transmit Status Up LAN Status Up 1G FD IP Gateway Association State Creating IPGW Pool TCP Acceleration Down Web Acceleration Up Suspension State Not Suspended Software Download Status Updating... Satellite Receive Signal Strength 83 Data Packets Received 0 Control Packets Received 223891 Bursts Transmitted 188 Packets Transmitted 64 Packets Received 2169 Packets Transmitted 2153

Kbryan

Mine did the exact same thing almost the exact time as yours. Called CS and tried all resets/resend. CSR stated a tech needed to come out at my cost of $125...very rude and not helpful after 40 minutes on the phone! She disconnected while I was waiting to be transferred and now I am unable to reach anyone! Hoping to find an answer here.

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Date Last Visited	3 weeks ago

About Kbryan

Re: 12.7.2 -- A transmit problem has occurred

Re: 12.7.2 -- A transmit problem has occurred

Re: 12.7.2 -- A transmit problem has occurred

12.7.2 -- A transmit problem has occurred

Re: State Code 12.7.2