@rcollins15 Please be sure to create an account at testmy.net and run your tests while signed into that account, then provide the "My Results" page URL. The tests showing in that link are likely too old to be of any value to current troubleshooting. The testmy.net account requirement is so that the reps can view all test results in a single place. With CompIDs dynamically changing, it makes it impossible for them to do so using that method. A good example is the linked CompID only showing your results from November. As maratsade stated, the results from that time look quite good, though it may be different now. Are you, by chance, required to use a VPN for your son's virtual school? The reason I ask is that a VPN can significantly affect performance.
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