I see it's your first post here, so welcome to the community! Thank you for taking the time to explain what happened, this is unusual. I escalated your case over to the folks here who knows what's what with our collections agency. Apparently we have a new one, so your feedback helps them improve. I'm sorry for the trouble you went through. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
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