I was told by Winston, when i did the upgrade, NOT to send old modem back, i even asked him twice, he still said NO. He said on upgrade they dont want modem back,, BUT, i found a return label, so im not sure what is going on. Should i return it, or dump it? thanks
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Hi Roger,
I'm glad you found the community, thank you for posting. I do apologize for the delay. I pulled up your account to confirm the modem shipment, and it says it is shipping today. Please check your private messages, as I've sent you your tracking number there.
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RogerYates, Normally it can take up to 48 hours to receive a reply. When it's much busier it can take a bit longer. I'll tag the reps in your other post so that they will be sure to see it.
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