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I wanted to complement Santiago Plaza in Customer Service. I cancelled my HughesNet service after to 20+ years due to getting Fiber Optic. Santiago was very helpful during the whole cancellation process. Should I ever need HughesNet again, I will gladly use them. Regards, Larry215Views1like1CommentWe purchased the equipment and need to return it. No address listed
After a month of abysmal service and no help, we are throwing in the towel and cancelling. We have purchased equipment to return. What is the return address? My husband thought he read it was in New Mexico. I can only find a Maryland address for leased equipment. I am assuming they would be different venues for returns vs. purchases.224Views1like4CommentsCustomer Service Complaint
I have been having connection issues with Hughesnet from my first month of service. I take online classes and cannot stay connected long enough to get through an hour long class. Last month after I had paid my bill Hughesnet reversed payment for some unknown reason and charged me a $25.00 return payment fee. NOTE: HUGHESNET not my bank reversed this payment, it isn't even showing up for my bank as a returned payment, with the bank it shows only a single transaction, my payment and it cleared the day after I posted it! So, I contacted customer support to find out why this happend. I got a tech who did NOT speak English as his first language. This is the actual email confirmation response I received. "Contact Reason: Billing Info - Explanation of Charges - Educated Customer" Whoa! Educated customer!!!!! Sorry but I do NOT need a ignorant tech support person educating me on anything!!! Offended, **bleep** yes I am! I was biting the bullet with bad connection service until this little piss ant decided that he had educated me. I had to go away on a business trip the day after this call, when I came home they had disconnected my internet for nonpayment. I sent support a copy of my bank statements showing I had paid, nothing, crickets......totally ignored. After waiting a few days I contacted my bank and had the payment reversed! Not getting my money after being so insulting and then ignoring me when I was paid in full on my account. I am stuck with this dang 2 year contract paying over $80 a month for service I can't use and I can't get a live person that speaks English as their first language on the phone if I can even get anyone to answer I am surprised. If you know anyone thinking about using Hughesnet tell them to run as fast as they can. I have had nothing but problems from the day the tech showed up to install the dish on. I won't even go into all the details and multiple trips from another state just getting this company to plant a dish entailed. I will say this, I WILL NOT CUT DOWN ANOTHER TREE for this company!4.1KViews1like3Comments