performance
9 TopicsTerrible Internet!!!
I’ve had this internet for about 3 months now and it is the worst internet I’ve ever had!!! It is a complete scam! 20gb!?! Really!!?! I know you can buy tokens but that is a **bleep**ing joke! Every other Internet I’ve ever had has no restrictions or stupid plans like this! I will be canceling mine as soon as spring comes so I can get something that actually works dug in! I will tell everyone I can what awful internet this is! Screw Hueghsnet!7.1KViews8likes4CommentsNothing but problems
Ive had Hughesnet for 12 years now and it has been nothing but problems. If its not super slow internet its not working at all. Ive had probably 10 technicians come out and not be able to fix anything. Finally they moved my dish and it helped for a few months. Then right back to problems. Ive probably spent over 24 hours on the phone with support trying to hear and understand what their saying through their thick accents from India or Mexico. My internet connection has been down for weeks now. A tech came out and it worked for maybe an hour or two and now its down again. He says its working even when I send him a pic of my wifi saying its not. The next day he sends me 3 pics of everyone else's internet saying the same thing. They charge $73 for slow broken internet with barely any data per month and when it breaks constantly they expect you to pay extra to get it fixed. Thats ridiculous!! If you pay for working internet and it doesn’t work, you shouldn't be charged because they can’t hold up their end of the deal. I move out April 1st and I pray I never have to use Hughesnet ever again. They suck all around all the time. I would curse to relay just how much they suck but Im not going to.2.5KViews3likes2CommentsMeanwhile, in New York...
http://www.lockportjournal.com/news/local_news/frustration-continues-with-broadband-build-out/article_855e3058-fa8e-5b01-94e5-8c3bce287004.html "The broadband program office made satellite internet a significant component of its broadband push, awarding nearly $15.5 million in state funds — along with $13.6 million in federal and private funds — to Hughes Network Services, LLC. "Empire State Development officials say Hughes will be required to offer internet with download speeds of 25 megabytes per second — the state threshold for the most rural areas." Will be really interesting to see how this plays out :smileylol:3.4KViews1like1Comment2 years of Horrible service
Today is like a Birthday, Today I cut all ties to HughesNet. Although I can part ways AND maybe help others ( Maybe ), So after 2 year contract and several calls to Hughesnet to help or fix my horrible net, I learned some or most of my problem while watching the other company install my new net, = The dish was loss , the dish wasn't grounded right and the cable from the dish to the house wasn't on all the way. would this had fixed my problem's ? Maybe.. And none the less was customer service when i called to cancel , I may had stayed with HughesNet had I known about the new Gen5 system along with the sloppy install. MAYBE. NOTE TO HUGHESNET = HELP YOUR CUSTOMERS BEFORE THEY LEAVE, NOT ON THE CALL TO CANCEL, And most of all it would help to have your people answering calls in America atleast speak and understand English.3.2KViews1like2Comments"Tech advice" speed tests
I find it amusing that this post says speedtest.net is not a valid site to test (which I agree), but each on of the 4 level0 "techs" I have spoken to in the past 2 days has suggested to use speedtest.net. https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/td-p/110034/jump-to/first-unread-message Amused2KViews1like1CommentLatency Or Satellite Shortcomings?
There is all this talk of distance affecting latency which doesn't seem to wash. If the signal has to travel 88,000 miles latency shouldn't be an issue when the speed of light is considered. Traveling at 186,000 miles per second translates to 1,116,0000 miles per HOUR . In less than 1 second a packet of data will travel to the gateway and back 2 twice with time to spare. So why am I having such poor latency? Can it be the Hughsnet hardware? I know the satellite can only handle a certain amount of client connections, requests and transmissions. If to many client requests are active they're then refused and the client modem has to resend the packet resulting in latency. Either that or the satellite holds those requests in a buffer which causes increased latency. My question arose from the fact that my latency great improves at night. Usually 3 am to about 6 am. I assume that there is much less traffic at that time so the satellite immediately processes the packet instead of a refusal or buffering action. If this is not the case than please tell me what reason there is for horrible latency other than distance.21KViews1like60Comments