Business vs residential service
I currently have the business75 plan. It’s very slow but ok for basic website access but evening video streaming is pretty much unusable with frequent buffering and freezes. I wanted to look into the possibility that residential service would be ok for daytime web access with improved video streaming in the evening. What is involved in changing to residential and what are the differences I would see in service. I’m currently working from home during the day requiring website access to secure sites and , uploading/downloading of files. I'm anticipating local fiber service within the next year so I won’t signup for any long term service contract.
Jupiter 3 Plan Availability
I'm a current hughes.net subscriber for over 6 years on a Fushion plan for about the last 1 1/2 years. I read about the new Jupiter plans in December as having higher upload/download speeds and available data. I looked into my account to upgrade and it wasn't available. Then I found out it's not an automatic upgrade that Hughes.net stated there would be a path for current customers to upgrade but you would have to contact the customer service. Apparently the new Jupiter plans use the HT3000W modem and I have the HT2000W modem so I figured that's why I wouldn't just upgrade automatically in my account. There needs to be an equipment change, not sure about my dish. I've contacted customer service twice now and am told it's not available in my area. But if I search my address on hughes.net website it gives me available plans to upgrade to. Both times I've asked to speak to a supervisor to explain the conflicting information on availability of the plans and both times after being on hold for approximately 20-30 minutes I've been disconnected. Not very good customer service. Basically my question is can current hughes.net subscribers upgrade to the new plans and if so how since customer service is not helpful. Thank you.
Account Affordabilty Discount
Does anybody know anything about the account affordability discount? Apparently Usenet offers a affordability discount. I was told by one of the tech service men to. if anybody knows anything about it, I would really appreciate. Some information it would help. me out a lot. Please. Thank you.
Bandwidth Usage not enough for a family of five
I have been with Hughesnet for awhile now. When i first bought a plan it was the second cheapest. Now im at the 159.00 plan and 75 gigs is not enough. its gone in either a few days, or by the end of the week. So i have to order the tokens. My last months bill was 425.00. the month before that, 535.00. I have configured the bandwidth to where doesnt take as much but yet its not enough. I have emailed Hughesnet about getting UNLIMITED FAST satellite internet. They said they are either working on it or they will briing it up....ITS BEEN 5 YEARS!!!! After numerous emails and calls......Nothing. I'm thinking of switching to another satellite provider. I would go with Viasat but they offer 65gigs on their best plan. After that its $10 a gig. That is my complaint. HUGHESNET NEEDS TO GET WITH THE PROGRAM AND OFFER UNLIMITED FAST SATELLITE INTERNET.