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Liz- my checking acct debit today sorry for all this , Thanks ... View more

Liz- I see my checking was debited today- I saw the invoice , and the credit as you stated, yet on the billing from Hughes, the termination fee was there. 02/20/24 from my checking acct- Automated Payment HNS HUGHESNET86 6-347-3292 REC: ALEX *STROMEYE   My billing statement does show the fee- - - −419.99    Hughes Invoice  I'm sorry for the size, the site made it smaller  for the size, Account Summary Previous Balance: $ 54.99 Last Payment: $ -54.99 Adjustments: $ 0.00   Past Due: $ 0.00 Recurring/One Time Charges: $ 419.99 Usage Charges: $ 0.00   Current Charges: $ 419.99 Taxes: $ 0.00   Total Current Invoice: $ 419.99 Total Due: $ 419.99 Due Date: 2/18/24       ... View more

Well, The install was on 1.13 , I lost performance on 2.5 , I had 12 mps and better after the install to 2.5, never above 16 mbs , it was raining the day of the install, and on and off clouds thru 2.5 when I lost speed , curious, I understand no re-association on the install day due to clouds. Perhaps a suggestion from the installer that he could not re-associate until the weather cleared would of been good, for future reference, being the dish , modem was replaced , I would think some type of association had to be done, almost an all new install, to a new bird, only the mast and coaxial cable was reused. Anyways, I'm good , a recent speed test on testmytest - 26.8 mbs Thanks Damian 🙂     😉 ... View more

The answer would be the day the ground station was changed, I had good speeds until 2.5 . Also why didn't the administrators re-associate my system when that happened, perhaps because of weather concerns? ... View more

Yes. Damian said he would perform re association. I assume this was done. The ground station was changed to Rapid City SD. Perhaps this was the cause? ... View more

Damian- I hope the re-association is done on Monday. The performance lately is no, many sites time out , and sometimes a reconnect wifi helps , but fleetingly, then back to time out. My Hughes speed test results show before problems- 20mps, then after Feb 5 ..... ... View more

Damian- Thanks for your info. Saturday has a clear forecast, Monday is mostly sunny. Your choice. If Saturday isn't good for you, then Monday ? After that, the techs option, then a service visit as I understand from your reply. I'd appreciate it if you'd let me know. Thanks ... View more

My Speeds of late, last nite in lite rain were unusable. When my Gen 6 was installed, it was raining, in the days after installation , there was rain, yet I had 12mps and better speed.  Damian- what does a re-association entail? must there be noone using the system during this process? How long does this take? Thanks ... View more

Damian- Thanks for your reply. Most recent speed test show 455 kps just now. When was the ground station changed? if on Saturday, that adds to the mix, or not. If the signal quality, I expect this is a test of the upload strength, which indicates good aim, this does negate the aim question. What could then be the issue? Water in the connection? It appears Monday we will have clear skies, hopefully no issues with the Rapid City, SD. station for this re-association. Can we set up a time for this re-association ? I am in PST so we will be on the same time .  Thanks. ... View more

Still, it seems the wind event we had has moved the aim of the dish. Rain, clouds didn't affect my speeds, wind gusts did, the timing of the loss of speed coincided with the wind gusts. Thanks ... View more

I don't know, you should have that info I would think. I had good speeds when there were 2 other storms in California.What I do know is that my speeds were good, then we had high wind gusts directly into the face of the dish, and my speeds after that went to well under 1 mps, I had 12 + mps when gen 6 was installed in the rain and clouds on 1.13.23. The wind gusts last Saturday  appear causal to me , that's when my speeds slowed. Now I am supposed to wait a week until there are clear skies for a re-association, if this isn't a re-aim, I doubt it will help. Speed test just taken 608mps cloudy skies, no rain. Perhaps water in the connection of the coaxial cable (it was raining when installed) ? My bet is on the wind changing the aim, not a secure clamping of the dish.  Thanks ... View more

Damian- Thank You for your reply. I just performed a test-275 kps. As far as clouds causing such a degradation of the signal, I know this is the usual fall back reason, but it doesn't fly. When my Gen 6 was installed, it was cloudy, raining. A speed test immediately was over 12mps.I had great speeds in rainy conditions until the wind event last nite, the weather in California was a National news story. We had 40+ mph gusts . My summation is the aim of the dish is off, due to wind. This then would be an installation problem, the dish was not tightened properly in it's installation - my opinion.  Is there no way to check the aim of the dish? We will not have consistent clear skies until next Monday , perhaps the re-association can be performed then? I will request the re association next Monday Thanks ... View more

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