FordGuy
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Re: Data Plan upgrade delays
Remy: the link did not open. Are you sure you all are dealing with the correct account? as the phone number is shown in the profile. I am not receiving any phone messages. When was the Data Token Data applied? I have been checking my online account often and saw no indication it had been applied let alone used. What about the upgrade Data? and the strange bills and credits on my bill?14Views0likes1CommentRe: Data Plan upgrade delays
Remy: This is just getting worse. Yesterday, I was so frustrated I purchased a data token. Today [Friday] I got an email confirming the purchase however there is no indication on my online account.There is also no evidence of the "complimentary" token you mention. Plus the upgrade is still not showing and now there are all these charges and credits on my bill. It has now been a full week and the situation is getting worse instead of being fixed.13Views0likes3CommentsRe: Data Plan upgrade delays
I received no message and why would I need to call for the third time when the first two did not do any good? Also calling is so difficult to get a person and then hope it is one that speaks understandable English. It is now 5 days, 3 business days, since I "upgraded" online and I still have O data remaining on the usage screen. We need Data but buying one of those overpriced Data Tokens seems wrong. Will you credit me the cost? or provide a free one until you can fix your system?41Views0likes0CommentsData Plan upgrade delays
On Dec. 13th I clicked "Change Plan" to upgrade from 15 GB to 50GB plan. I did this after I called to confirm that this would NOT require a new "commitment" as we are done our 2 year commitment. I called again on Dec. 16th because the web account showed the new plan in billing but not in Data Usage. I was told that the upgrade was being "escalated" to the next level. I got numerous e-mails confirming the account change. Now it is Dec. 18th and Data usage still shows the 15GB. Please help.95Views0likes9CommentsRe: Troubleshooting system remotely
Thanks for your reply. We are trying to get the cabin ready to rent so need this to function. I won't get there as I live 600 miles away. If I can get a representative on site what would they have to do? Or would it be better to get a technician there with access to the cabin via a lockbox?. It is possible there is damage/blockage to the dish from the Hurricane last month. I will hopefully soon be getting more information from family members who were just there.414Views0likes3CommentsTroubleshooting system remotely
Internet and phone service is down in our vacation cabin in NC. Is there a way that you all can tell if signal is down to Dish or the problem is with the Modem or cable to Modem? I am out of state and there is no one at the cabin presently. We had a power outage last month for 12 days due to the Hurricane and apparently the system did not reset when the power came back on.Solved441Views0likes5Comments