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prolonged slowdown

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Kirk Merley
Sophomore

prolonged slowdown

Using Testmy average data, I discover that my download speeds flatlined last September to about a quarter of what they had been.  I've noticed significantly slower response times but only now started to explore the causes.  Any help out there?

1 ACCEPTED SOLUTION
Remy
Moderator

Kirk,

 

Thanks for reaching out! I'm sorry to hear you've been experiencing some download speed issues recently. I was able to take a look into your account, and I'm noticing you may have an issue with your line of sight. I've gone ahead and created a work order for a technician to come take a look! I've waived the associated fees, and the company handling your order will reach out to you to schedule a date and time! Please let us know how the visit goes!

 

Thanks,

Remy

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1 REPLY 1
Remy
Moderator

Kirk,

 

Thanks for reaching out! I'm sorry to hear you've been experiencing some download speed issues recently. I was able to take a look into your account, and I'm noticing you may have an issue with your line of sight. I've gone ahead and created a work order for a technician to come take a look! I've waived the associated fees, and the company handling your order will reach out to you to schedule a date and time! Please let us know how the visit goes!

 

Thanks,

Remy