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Remy
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Joined 6 years ago
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Re: HT3000W shows overheating
spencer7768, Thanks for reaching out! I see this is your first post. Welcome to the Community! It's important for us to make sure this overheating issue gets resolved. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached, so we can resolve this issue or send a new modem. Please let me know here once you've sent the PM. https://community.hughesnet.com/users/Remy/102584 Thanks, Remy26Views0likes1CommentRe: Need help
susieb2364, Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to look into this issue for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. Please let me know here once you've sent the PM. https://community.hughesnet.com/users/Remy/102584 Thanks, Remy31Views0likes0CommentsRe: Bill is never right
Weemus64, Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to look into this billing issue for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. Please let me know here once you've sent the PM. https://community.hughesnet.com/users/Remy/102584 Thanks, Remy30Views0likes0CommentsRe: New service is terrible.
HoytKL, Thank you for reaching out! I see this is your first post. Welcome to the Community! We'd love to look into this modem issue for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. Please let me know here once you've sent the PM. https://community.hughesnet.com/users/Remy/102584 Thanks, Remy16Views1like0CommentsRe: No internet?
knottywon, Thank you for reaching out! I see this is your first post. Welcome to the Community! Are you still experiencing issues with your connection? Our Community team is out of office during the weekends, so we apologize for the delayed response. Thanks, Remy52Views0likes0CommentsRe: Unanswered
Lenniemurphy, Thank you for reaching out! It seems this is your first post. Welcome to the Community! Hughesnet does not accept prepaid Visas as a form of payment. If you'd like to change your payment method to a paper bill, I'd recommend reaching out to our billing team at 1-866-347-3292, or send us a direct message at the address provided below. https://community.hughesnet.com/users/Remy/102584 Thanks, Remy30Views0likes0CommentsRe: Ethernet cable slowing down connection
I_Andrade, Thanks for reaching out! Having slower speeds via an ethernet connection is odd, and understandably frustrating. Previous call notes do not mention an ethernet-connected speed issue. Did the agent attempt to address this, and did you discuss it with them? In regards to the upload speeds, Hughesnet plans offer upload speeds of up to 5mbps, We unfortunately cannot guarantee a constant speed of 5mbps upload. Do you remember when you spoke with an agent that stated this? Thanks, Remy23Views0likes4Comments