Remy
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Joined 5 years ago
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Re: Data Plan upgrade delays
FordGuy, Thanks for following up! It seems the token purchase went through, and the token data was successfully added to your account. The token data has since been used. A representative again attempted to contact the phone number on file, and left a voice message. Please send us a private message here with the correct phone number to call: https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy10Views0likes2CommentsRe: Data Plan upgrade delays
FordGuy, I'll go ahead and have a complimentary token added to your account. Your account is experiencing an issue where the new monthly data amount isn't being applied after upgrading. Our team is taking a look into why this is, and how to fix the ongoing issue. Thanks, Remy28Views0likes5CommentsRe: Data Plan upgrade delays
FordGuy, Thanks for reaching out! Upon taking a look into the account and following up on the case, it seems a representative did indeed escalate this issue, and it's currently being looked into. It appears one of our representatives reached out to your phone number on file, and left a message with instructions on how to call us back. Please let us know if you received this voice message! Thanks, Remy40Views0likes7CommentsRe: System light out on modem. A reset has been done a couple of times with no success.
malnpam, Thanks for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into your service issue. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy134Views0likes0CommentsRe: HN email not forwarding
maratsade, You're able to choose whether or not you want to keep your emails stored in your inbox by checking or unchecking the Keep in Inbox option through mail filters. Are you familiar with this? If so, please let us know if you're able to use it. Thanks, Remy561Views0likes12Comments