About Remy

maratsade,   We appreciate your patience! I've received word that the issue should be resolved. Please let us know if the forwarding is operating as it should!   Thanks, Remy ... View more

maratsade,   Thanks for following up! I'll have this sent over to be looked at, and will update you when I hear something back!    Thanks, Remy ... View more

FordGuy,   As long as there is an approved individual 18 years or older on site, the technician will be able to perform troubleshooting. Is there a specific date or time that someone would be able to be on site?   Thanks, Remy ... View more

FordGuy,   Thanks for reaching out! With the modem receiving no communication on our end, we're unable to pull additional statistics regarding the dish. Please reach out to us when you intend to visit the location, and we can troubleshoot the system and send a complimentary technician if necessary.   Thanks, Remy ... View more

maratsade,   When you have the opportunity, please PM me your Hughesnet email address that's being affected, as well as the email address you're forwarding to! In addition, when was the last email successfully forwarded?   Thanks, Remy ... View more

maratsade,   Thanks for reaching out! I'll have this passed along and looked into for you. Are you receiving any specific errors when attempting to forward your emails?   Thanks, Remy ... View more

eco,   Thanks for following up with updates! From what I'm able to tell, the engineering team is still working on resolving ongoing issues with your beam. We appreciate your patience and cooperation, and I'm happy to see you've been experiencing some improvements!   Thanks, Remy ... View more

cmb366,   Thank you for your patience! We appreciate your reporting regarding the issue you've been experiencing. Our engineers have located the bug causing this problem, and are actively working with our data center to resolve it!   Thanks, Remy ... View more

brahn,   They will reach out via the phone number connected to your account!   Thanks, Remy ... View more

brahn,   Thank you for following up! Upon taking a look into your account, it seems you're currently experiencing some alignment issues. We've decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. The tech will reach out to schedule your visit. Please let us know how the site visit goes!   Thanks, Remy ... View more

brahn,   Thank you for reaching out! We appreciate your patience, as our social media offices are closed during the weekends. Are you still experiencing these speed issues?   Thanks, Remy ... View more

Critterhaven,   Thanks for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into the service issues you've been experiencing. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-i   Thanks, Remy ... View more

Sheribeth,   Thank you for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into the service issues you've been experiencing. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-i   Thanks, Remy ... View more

cmb366,   Thanks for following up! Our engineering team is still working to locate a resolution. It seems there's a disconnect between where data is tracked, and how it connects to the website. This shouldn't impact your ability to use the service, and data is being tracked correctly in the background. We will continue to update you when we receive more information on our end!   Thanks, Remy ... View more

eco,   That's great to hear! Please let us know if the issues return.   Thanks, Remy ... View more

Antonm,   Thank you for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into the service issues you've been experiencing. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

bv1717,   Thanks for following up! As the agents you spoke to stated, we are not able to retain promotional pricing through the downgrade to a different system.   Thanks, Remy ... View more

bv1717,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! As Gabe and maratsade stated, Hughesnet does not offer a trial period. Please let us know if you have any additional questions.   Thanks, Remy ... View more

eco,   Thank you for following up! As of this time, I haven't received additional updates. Our engineers are working to identify and resolve the area specific issue. We appreciate your patience and cooperation!   Thanks, Remy ... View more

cmb366,   Thank you for reaching out! We're sorry to hear that the usage meter seems to be having issues again. I'll have this looked into for you, and we'll reach out as soon as we receive additional information, or have any questions.   Thanks, Remy ... View more

Mavs25,   Thank you for reaching out! I see this is your first post. Welcome to the Community! As far as we are aware, there is not a button to reset the Control Center to factory settings without performing a factory reset.   Thanks, Remy ... View more

Shellebelle32,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! We're sorry to hear that you've been having some problems with tech scheduling, and we'd like to try to help out. I was able to locate your account through your Community profile, which is great.    I'm able to confirm that there's currently a technician order scheduled for Monday, 10/07. The technician will reach out to you via the phone number on file to confirm the visit before arrival. It seems the associated fees were waived, which is good to see. To help out additionally, please reach out once the tech visit is complete, and I'll have a credit placed onto your account for time without service, as well as for the issues you've been having. Please let us know how the tech visit goes!   Thanks, Remy ... View more

eco,   Thank you for following up with the additional speed tests! Your beam is currently being worked on by our engineers, in an attempt to resolve some issues. We appreciate your patience and cooperation!   Thanks, Remy ... View more

Tdawg2021,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! I was able to locate your account through your Community profile, which is great. The technician will reach out to you to confirm your visit. At that point, you'll be able to reschedule if nobody will be on site. It seems you currently have an escalated case as well. I'd expect a call pertaining to it within the next couple of days. Please let us know how the technician visit goes.   Thanks, Remy ... View more

Sentiamo93.   It appears that this is your first post! Welcome to the Community! We'd love to help take a look into this data issue. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

Courtney1980,   That's great to hear! Please let us know if you have any additional issues!   Thanks, Remy ... View more

dardoo,   I would recommend attempting to access the site when you're unable to connect to your service, as the state code will be able to help us diagnose the issues you're experiencing. It seems that when I placed token data on the account, speed tests produced by the modem seem to have improved greatly. Do you experience any difference in service quality when your monthly priority data resets, every 27th of the month?    I will be PMing you an additional question, please let me know if you receive it!   Thanks, Remy ... View more

dardoo,   A 24.1.1 state code points to your monthly priority data being fully used. Were you having connectivity issues when this state code was pulled up?   Thanks, Remy ... View more

dardoo,   Thank you for following up! In regards to the added token data, we were attempting to see if you experienced different speeds and quality of service with priority data on the account. From looking into your account, your Video Optimizer is currently on. We appreciate the screenshot of your usage tab, and are looking into this further to find a solution.    In regards to your service having connectivity issues, we would strongly recommend accessing http://systemcontrolcenter.com with a device directly connected to your modem. Once the Hughesnet page populates, please click on System Status at the top of the page and post what the System State code is here. It should be in a 0.0.0 format. This will help us diagnose the issue you're having regarding connection.   Thanks, Remy ... View more