About Remy

cmb366,   Thank you for your patience! We appreciate your reporting regarding the issue you've been experiencing. Our engineers have located the bug causing this problem, and are actively working with our data center to resolve it!   Thanks, Remy ... View more

brahn,   They will reach out via the phone number connected to your account!   Thanks, Remy ... View more

brahn,   Thank you for following up! Upon taking a look into your account, it seems you're currently experiencing some alignment issues. We've decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. The tech will reach out to schedule your visit. Please let us know how the site visit goes!   Thanks, Remy ... View more

brahn,   Thank you for reaching out! We appreciate your patience, as our social media offices are closed during the weekends. Are you still experiencing these speed issues?   Thanks, Remy ... View more

Critterhaven,   Thanks for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into the service issues you've been experiencing. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-i   Thanks, Remy ... View more

Sheribeth,   Thank you for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into the service issues you've been experiencing. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-i   Thanks, Remy ... View more

cmb366,   Thanks for following up! Our engineering team is still working to locate a resolution. It seems there's a disconnect between where data is tracked, and how it connects to the website. This shouldn't impact your ability to use the service, and data is being tracked correctly in the background. We will continue to update you when we receive more information on our end!   Thanks, Remy ... View more

eco,   That's great to hear! Please let us know if the issues return.   Thanks, Remy ... View more

Antonm,   Thank you for reaching out! It appears that this is your first post. Welcome to the Community! We'd love to help take a look into the service issues you've been experiencing. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

bv1717,   Thanks for following up! As the agents you spoke to stated, we are not able to retain promotional pricing through the downgrade to a different system.   Thanks, Remy ... View more

bv1717,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! As Gabe and maratsade stated, Hughesnet does not offer a trial period. Please let us know if you have any additional questions.   Thanks, Remy ... View more

eco,   Thank you for following up! As of this time, I haven't received additional updates. Our engineers are working to identify and resolve the area specific issue. We appreciate your patience and cooperation!   Thanks, Remy ... View more

cmb366,   Thank you for reaching out! We're sorry to hear that the usage meter seems to be having issues again. I'll have this looked into for you, and we'll reach out as soon as we receive additional information, or have any questions.   Thanks, Remy ... View more

Mavs25,   Thank you for reaching out! I see this is your first post. Welcome to the Community! As far as we are aware, there is not a button to reset the Control Center to factory settings without performing a factory reset.   Thanks, Remy ... View more

Shellebelle32,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! We're sorry to hear that you've been having some problems with tech scheduling, and we'd like to try to help out. I was able to locate your account through your Community profile, which is great.    I'm able to confirm that there's currently a technician order scheduled for Monday, 10/07. The technician will reach out to you via the phone number on file to confirm the visit before arrival. It seems the associated fees were waived, which is good to see. To help out additionally, please reach out once the tech visit is complete, and I'll have a credit placed onto your account for time without service, as well as for the issues you've been having. Please let us know how the tech visit goes!   Thanks, Remy ... View more

eco,   Thank you for following up with the additional speed tests! Your beam is currently being worked on by our engineers, in an attempt to resolve some issues. We appreciate your patience and cooperation!   Thanks, Remy ... View more

Tdawg2021,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! I was able to locate your account through your Community profile, which is great. The technician will reach out to you to confirm your visit. At that point, you'll be able to reschedule if nobody will be on site. It seems you currently have an escalated case as well. I'd expect a call pertaining to it within the next couple of days. Please let us know how the technician visit goes.   Thanks, Remy ... View more

Sentiamo93.   It appears that this is your first post! Welcome to the Community! We'd love to help take a look into this data issue. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

Courtney1980,   That's great to hear! Please let us know if you have any additional issues!   Thanks, Remy ... View more

dardoo,   I would recommend attempting to access the site when you're unable to connect to your service, as the state code will be able to help us diagnose the issues you're experiencing. It seems that when I placed token data on the account, speed tests produced by the modem seem to have improved greatly. Do you experience any difference in service quality when your monthly priority data resets, every 27th of the month?    I will be PMing you an additional question, please let me know if you receive it!   Thanks, Remy ... View more

dardoo,   A 24.1.1 state code points to your monthly priority data being fully used. Were you having connectivity issues when this state code was pulled up?   Thanks, Remy ... View more

dardoo,   Thank you for following up! In regards to the added token data, we were attempting to see if you experienced different speeds and quality of service with priority data on the account. From looking into your account, your Video Optimizer is currently on. We appreciate the screenshot of your usage tab, and are looking into this further to find a solution.    In regards to your service having connectivity issues, we would strongly recommend accessing http://systemcontrolcenter.com with a device directly connected to your modem. Once the Hughesnet page populates, please click on System Status at the top of the page and post what the System State code is here. It should be in a 0.0.0 format. This will help us diagnose the issue you're having regarding connection.   Thanks, Remy ... View more

Courtney1980,   Thanks for reaching out! We're sorry to hear you've been experiencing some service issues, and we'd love to help out! A couple quick questions; when did this issue seem to start? Was this issue being experienced when you had priority data on your account? Thanks, Remy ... View more

NotHappy1990,   It appears that this is your first post! Welcome to the Community! We'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

dardoo,   Thank you for following up! Upon taking a look into your account, it seems you're currently out of monthly priority data, which may be causing these issues. Do you notice a difference when there is priority data on the account? I'll be adding a data token, so we can see if there's a positive change.   Thanks, Remy ... View more

DavidinKansas,   Thank you for reaching out! It seems this is your first post here. Welcome to the Community! We have our team working on the issue, and it should be resolved shortly.    Thanks, Remy ... View more

wgrobison1,   Thanks for reaching out! We have our team working on the issue, and it should be resolved shortly.    Thanks, Remy ... View more

eco,   Thank you for the update! I will pass this along. Just to make sure, are you experiencing any state codes when experiencing these slower speeds?   Thanks, Remy ... View more