Hi Alisha,
Obviously I cannot speak to your experience since I wasn't there, but I can say that's not everybody's experience. I've had Hughesnet for a couple of years now and have been extremely satisfied with it. My salesperson was very honest and explained the program accurately. I took (and continue to take) steps to conserve data. I watch video in the lowest definition possible. I download a lot of stuff in the middle of the night. I rarely run out of data and I only get 20 gb per month because that's the maximum allowable in my area. The three times I've run short due to binge watching a series, I've paid a little extra and now I have like 40 gb in the bank.
To be honest, we watch very little in the way of video. My daughter watches maybe 15 min. worth of YouTube in a week, and the few things I watch on Amazon, I tend to watch during bonus time because I have the luxury of working my own hours, so I can sleep in if I want to. I use the internet primarily for research and I use it 5-10 hours per day. And I usually have gb to spare at the end of the month.
As far as customer service goes, it's been excellent. I'm fortunate that my service has always been great, and the one time I had a small issue, I PM'd a moderator and it was resolved within two hours, no muss, no fuss.
If you were truly misled, you can request that a moderator review the tape of your original sales call. If the salesperson misled you, there may be a remedy. If you scroll up in this forum, you will see where that actually just happened.
Thanks.
Sincerely,
Debbie
