Forum Discussion

bcs001's avatar
bcs001
Sophomore
6 months ago

Business vs residential service

I currently have the business75 plan.  It’s very slow but ok for basic website access but evening video streaming is pretty much unusable with frequent buffering and freezes. I wanted to look into the possibility that residential service would be ok for daytime web access with improved video streaming in the evening. 
What is involved in changing to residential and what are the differences I would see in service.  I’m currently working from home during the day requiring website access to secure sites and , uploading/downloading of files. 
I'm anticipating local fiber service within the next year so I won’t signup for any long term service contract. 

business
Plans
residential
streaming
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 months ago

    I believe you'd have to sign up for a 2 year contract.   Also, you may or may not see an improvement; it's not guaranteed at all.  If you're anticipating fiber service within the next year, your best bet may be to stay as you are. 

    • bcs001's avatar
      bcs001
      Sophomore
      6 months ago

      That's pretty much what I was thinking but wanted some expert advice since there is no info about any of this at the Hughenet website.  Thank you.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 months ago

    First let me say that I'm not 100% on all of this, but...

     

    I believe it would require the cancellation of your current service, then signing up for a residential plan. With this said, there are some possible drawbacks to doing this. First, if your current service is less than twenty four months old, it would likely be subject to an early termination fee, and depending on how long you've had it, the fee could be significant. Second, there's no guarantee that the residential plan would be any different, service wise. In fact, business plans tend to give better service than residential plans, though this isn't always the case. If I remember correctly, the equipment for the business plans is slightly different, with the dish being slightly larger and the radio being more powerful, with the aim being better reliability. And third, and again having to do with the very real possibility of the residential plan not being any better, you'd be in a new 24 month commitment, meaning that if you didn't like it and wanted to go back to a business plan, you'd again be subject to an early termination fee to cancel the residential and then sign back up for business.

     

    Also, if you currently have Gen 5, the residential service you'd likely have to go with would be the new Gen 6.

     

    Your best bet would be to call and ask. It's 866-347-3292. If you need to call another number for business account support, they'll be able to give you that number.

     

    Something to keep in mind is that speed during prime time hours tends to be lower than off prime hours. So, even with a residential plan you're still likely to see your speed dipping in the evenings, which may affect your ability to stream well. How well a subscriber is able to stream can vary from location to location. One of the biggest impacters on streaming is latency, and with geostationary satellite internet there's no getting around it. It will always be around 600ms or so. When that high latency is combined with system congestion, which again is most prominent in the evenings, things like streaming can suffer. It's one of the drawbacks of this kind of internet, unfortunately.

     

    Lastly, they DO have Fusion plans that couple with service from a cell tower, giving lower latency for some activities, and service like that may be better for streaming. The catch is that you need to be in a location that can actually get a decent cell signal, so Fusion plans aren't available to everyone. 

    • bcs001's avatar
      bcs001
      Sophomore
      6 months ago

      Thanks for the detailed info GabeU.  In my current case there are no options for cell or wired service right now but that should improve over the next 6-12 months with the local service provider having received federal grants for fiber service in my area.  I do understand it is the technology limitations and I'm guessing there are a lot of Hughsnet customers around me causing evening service to really slow to almost unusable speeds.  It appears that business service does prioritize daytime performance but with the bonus and anytime data limits, it is of limited benefit for sustained access.  I've also looked into StarLink but I do not have enough open sky to make that work.  For now this will suffice.

      Thanks.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        6 months ago

        I agree with you that the evening congestion is likely what's tanking your speeds.  As for fiber, my state received federal funds to bring fiber to all the areas that have no terrestrial internet access.  It is  a SLOW process. They've been working on it in my area for at least 3 years now. The only thing left is for the fiber company to dig the micro-trenches that will bring the fiber to the homes, and then do the connections. I contacted the provider to ask when they were expecting to actually do all this, and they said it would take until the end of 2025. The original estimate, stated in the first letter we got from the company, was also a year (end of 2023). 

         

        I still plan to keep Hughesnet as a backup, but would like to also have terrestrial internet. All this to say that the wait for your fiber service might be longer than they say it will be. I hope it takes only a year for you, but be prepared to wait longer.