Forum Discussion
Deceptive practices to retain customers
Beware! I have been lied to by at least 2 reps as to the status of my commitment. When I called to complain and even to terminate service, reps offered me a better plan with no additional cost in or...
Jalapeno,
Thank you for reaching out, and welcome to the Community! I was able to take a look into your account, which I was able to locate through your profile. Upon reading previous notes, it does seem that one of our agents offered a plan with no associated contract. I have gone ahead and created a note on your account under case number 153676111, with instructions for the next agent to waive all associated fees. Please reach out to us when you have the chance, and the promise from the previous agent will be honored.
Thanks,
Remy
Thank you for addressing this. I did reach out to cancel, and the CS rep stated she cancelled my account with no fees, however I did not receive a confirmation email. My sister also cancelled last week and immediately got a cancellation email. Based on the history of CS reps being dishonest with me, I'm not sure my service is actually cancelled. Why didn't I receive an email confirmation? When I log in to my account it still shows as active and under contract until Sept. Thank you.
It will probably cancel at the end of the billing period. If you want it cancelled immediately, you have to state that. Ask for an immediate cancellation. Not sure about the email -- did your sister ask for an immediate cancellation? Did her request to cancel coincide with the end of the billing period for
hereher account?In any case, the reps will be back next week and they can make sure your account was canceled as you requested.
Jalapeno,
Thank you for following up! I'm able to confirm that your account has entered the cancellation process. As maratsade stated, the service will remain active until the end of your billing period, where the account will then be closed. I'll make sure to keep this case open!
Thanks,
Remy
