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larrykelly's avatar
larrykelly
Junior
9 years ago

GEN-5 Speed faster than advertised

I ran a speed test using a utility different than HughesNet's and got the same excellent results. Notice the test results from a year ago of GEN-4 which I considered pretty good at the time. I just upgraded a couple days ago.

Larry

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  • BirdDog's avatar
    BirdDog
    Assistant Professor
    9 years ago

    The speeds may be correct but the latency definitely isn't. That low of latency is impossible on satellite.

     

    The satellite isn't loaded much right now, would expect the speed to eventually drop nearer to advertised.

    • anniebouscal's avatar
      anniebouscal
      Freshman
      9 years ago

      I for 1 am tickled pink to have seen nothing less than 46Mbps since switching last Thuirsday. Awesome. My doc says 25Mbps is the bottom, which compares favorably with the sometimes < 1 Mbs over the pas many years. 25 will be sweet, if it ever gets that bad. Go Zags. 

       

      • larrykelly's avatar
        larrykelly
        Junior
        9 years ago

        When I built my house it was surrounded by large corn fields on three sides. Today it's just part of the crowd. 

        Let's enjoy the wide open space while we can 😀

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    9 years ago

    The download speed looks to be about what I've heard and seen, but the upload speed doesn't.  That upload result seems VERY high.  

     

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning Dorenec,

     

    I see it's your first post here, so welcome to the community! I pulled up your account to review your case notes and from what I can see, you were given a $30 x 6 month credit last September for a no browse concern that has since been addressed, so next month will be the last month you will receive the $30 credit. 

     

    I ran diagnostics on your site just now and the HughesNet equipment is working normally. Did you have a particular technical concern we should address? If so, please describe your experience so I can better assist you.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

    • Dorenec's avatar
      Dorenec
      Freshman
      6 years ago

      Hi Liz,

       
      Thank you for your efforts to assist me. The issue is with additional credits that have been given but not applied. For example, I recently had roughly 10 days where my signal was far below the minimum acceptable rate, I spent HOURS, quite literally, with support running diagnostics, etc. The matter was escalated to top tier engineers and I was given another $30 credit, however they have not been able to apply it as you can only give one credit at at time. Now it sounds as though you don't even see that credit.  This is just the most recent issue and when I called to inquire as to why I did not get the credit it was suggested that I reach out through the HughesNetCommunity.  
      • Liz's avatar
        Liz
        Moderator
        6 years ago

        Hi Dorenec,

         

        The $30 has indeed been applied every month since September. Do you have the case number of this more recent concern where our support rep was trying to apply a new credit? Or at least have an approximate date when this happened so I can find the relevant case?

         

         

        -Liz

         

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    Dorenec 

     

    The reps are on M-F from approximately 9AM to 6PM EST, though Damian is often on in the evenings.  They usually reply within a day or two.

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I ran a speed test using a utility different than HughesNet's and got the same excellent results. Notice the test results from a year ago of GEN-4 which I considered pretty good at the time. I just upgraded a couple days ago.

Larry

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I ran a speed test using a utility different than HughesNet's and got the same excellent results. Notice the test results from a year ago of GEN-4 which I considered pretty good at the time. I just upgraded a couple days ago.

Larry

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The speeds may be correct but the latency definitely isn't. That low of latency is impossible on satellite.

 

The satellite isn't loaded much right now, would expect the speed to eventually drop nearer to advertised.

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I for 1 am tickled pink to have seen nothing less than 46Mbps since switching last Thuirsday. Awesome. My doc says 25Mbps is the bottom, which compares favorably with the sometimes < 1 Mbs over the pas many years. 25 will be sweet, if it ever gets that bad. Go Zags. 

 

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When I built my house it was surrounded by large corn fields on three sides. Today it's just part of the crowd. 

Let's enjoy the wide open space while we can 😀

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The download speed looks to be about what I've heard and seen, but the upload speed doesn't.  That upload result seems VERY high.  

 

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