Signing up for Hughes Voice Net

I have done a lot of research and chattted with several Hughes customer service reps.  There are a variety of answers about switching from the $39.95 service to the $24.95 service.  One said it just took a phone call.  One said I had to return the equipment and get new equipment.  One said I could port the number I would be assigned from the $39.95 to the $24.95.  The last conversation was a verbal conversation with a phone service tech.  I asked about th dropped calls.  He said if there were dropped calls, I could notify the phone techs and they would resolve.  I asked about not being able to call from home to report problem. He said I could email.  I have no cell phone service where I live and was mislead (not by Hughes) to believe I could use wifi calling with Hughes Gen 5.  Lots of frustration - bottom line is, I need a phone that works. I am leaning towards signing up for the $24.95 service and hoping for the best.