cancel
Showing results for 
Search instead for 
Did you mean: 

Gen5 Service Alert

Highlighted
Moderator

Gen5 Service Alert

9/4/18

12:45 PM EST

Service has now been restored and we thank you for your patience as we worked to resolve the issue. Our engineers may make additional refinements over the next few days, during which it is possible that some customers may experience intermittent service fluctuations. 

 

 

 

9:00 PM EST 9/3/18

Our engineering team continues to work to resolve the issue impacting HughesNet service on the EchoStar 19 satellite. We apologize for any inconvenience and appreciate your continued patience.

 

------------------------------------------------------

6:00am EST, 9/2/18

Update #5

Our engineers have identified the problem and are working toward a resolution. Due to the nature of the problem, we expect service to return to normal by early-mid afternoon EST today, 9/2/18. We appreciate your patience

 

------------------------------------------------

 

2:00am, 9/2/2018

Update #4:
Network Engineers continuing to work toward service performance resolution on Echostar 19. Thank you for your patience. Updates to follow.

 

12:06am, 9/3/18

Update #3:

Network Engineers continuing to work toward service performance resolution on Echostar 19.  Thank you for your patience.

Updates to follow.

 

10:27pm, 9/2/18

Update #2:

Our engineers are continuing to resolve network performance issues on Echostar 19.  There may be longer that normal queue times on the support line. Your patience is appreciated.  Updates will be provided as available.

 

 

8:45 pm, 9/2/18

We’re experiencing a partial performance degradation on Echostar 19 that’s affecting some of our customers HughesNet service. Our engineers are aware of the problem and are working to resolve it as quickly as possible. Thank you for your patience. 

Updates will be provided as available.