For Liz- Also posted in Amanda's chat-
For Amanda - Kudo's to your system engineers and System software folks for resolving most of the issues and getting the system back up. As a retired Chief Systems Engineer specializing in advanced system architecture and security, and having been in similar situations, I know the dedication, knowledge and effort required to resolve a problem of that magnitude. I have been a customer since the early Direcway days and never has there been a problem of this magnitude. Despite what some are saying about support, my experience has been overwhelmingly positive. Please give my compliments on your support and recovery efforts to at least your Division VP. (I can remember when Hughes was only doing "Black" things) . A comment - more information tends to reduce speculation and complaints!