Wednesday, 8/19/15, at 12:34am ET our Spaceway satellite
experienced an interruption of service lasting until
8:03am ET. Now that the event is over, some of you may
be wondering if it was linked to the Spaceway satellite
interruption on August 4th. While we’re still conducting
a root cause analysis into the problem with the satellite
manufacturer, the events do not appear to be linked. The
Spaceway satellite performance has not been affected and
is expected to continue to perform its mission into the
next decade.
We respect your need to know about events like this as
soon as possible and in the most convenient way. To that
end, we posted messages on our HughesNet support telephone
lines, customer care and social media websites as well as
the HughesNet Customer Management Center. We’re sensitive
to the importance of Internet access for you and your
family or business and extend our sincere apologies for
any inconvenience.