Wednesday, 8/19/15, at 12:34am ET our Spaceway satellite experienced an interruption of service lasting until 8:03am ET. Now that the event is over, some of you may be wondering if it was linked to the Spaceway satellite interruption on August 4th. While we’re still conducting a root cause analysis into the problem with the satellite manufacturer, the events do not appear to be linked. The Spaceway satellite performance has not been affected and is expected to continue to perform its mission into the next decade.
We respect your need to know about events like this as soon as possible and in the most convenient way. To that end, we posted messages on our HughesNet support telephone lines, customer care and social media websites as well as the HughesNet Customer Management Center. We’re sensitive to the importance of Internet access for you and your family or business and extend our sincere apologies for any inconvenience.
Tonight I have received a Web Acceleration Client Error Message that I have received more frequently over the past few weeks and now I am wondering if it is related to the satellite outage. I don't think the problem has been totally fixed.