Spaceway Service Update -#2

[Katie0]

We are currently experiencing an interruption of Internet service for our Spaceway customers. Our network engineers are working to restore service as quickly as possible. We don't anticipate service to return until tomorrow morning. We apologize for any inconvenience this may cause you. Additional updates for follow.

[C0RR0SIVE]

Katie, due to the nature of the outage and the duration, will Hughes be offering anything to Spaceway3 users to compensate for the outage?  I remember several years ago when Spaceway3 acted up Hughesnet offered free complimentary restore tokens.  Though things are different now, I hope to see Hughes do something interesting for the users impacted. 🙂

[Dan Trogdon]

My payment will be a day late this month due to technical dificulties

[Katie0]

Charles, understanble question. Right now, all senior management resources, engineering and business VPs, are focused on correcting the problem and getting the Spaceway service operational again.

[BirdDog]

Not a good night for all concerned. I wish you a speedy remedy.  😞

An example of just how complex satellite internet is.

[Jennifer Bullin]

I agree with Charles. We pay for extra usage every month so some banked usage would be nice compensation. I

[Ed Newman]

Good morning. Good luck.

[kimmys]

For us who do not know... Where is Spaceway? Our service has been terrible for months

[BirdDog]

It is the name of a satellite in space. Actually Spaceway 3 I believe.

http://www.hughes.com/technologies/satellite-platforms/spaceway-3-1

[kimmys]

thanks

[Liz]

Good morning kimmys,

I see it's your first post here, so welcome to the community! 

Spaceway is one of our satellites that provides service, and is located at 95° West Longitude.

I pulled up your account and see you're actually served by our EchoStar 17 satellite, which is at 107.1° West Longitude. We can help address your concerns. Please scroll up and click on the New Post button to start your own thread and include a detailed description of what you're experiencing so we can better assist you.

Thanks,
Liz

[Amanda]

 



Hi Everyone! We've got the latest updates here now and will continue adding more as they come:

https://community.myhughesnet.com/hughesnet/topics/spaceway-service-update-4

Thanks,
Amanda