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To our Gen5 customers affected by the service disruption

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Moderator
Moderator

To our Gen5 customers affected by the service disruption

To our Gen5 customers affected by the service disruption that began on September 2 and ended on September 4, we apologize. We know this was an inconvenience to you, and we thank you for your patience while we resolved the issue. As a gesture of appreciation, we will be adding a free 3 GB data token (a $9 value) to your account within the next 7 days. You will be able to view the available token on your account using the HughesNet mobile app, status meter or by logging into http://supportcenter.myhughesnet.com. Read about how tokens work here.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.