Good morning Kbryan,
I see it's your first post here, so welcome to the community! I pulled up your account and reviewed your case history to address your concerns. Looks like our agents wanted to dispatch a tech to repeak your dish and explained that instead of the $125 standard fee, you'd only pay $29.95 since you're subscribed to the Express Repair service.
I'll go ahead and issue a complimentary site visit to address your concerns this time. Your dispatch is currently scheduled for our earliest available slot: Thursday, Oct 24, 2019 between 11:00 and 15:00. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Not an install problem. You've exceeded your plan and are in FAP.
Again, 24.1.1 is not an install problem. If you've exceeded your data, then chances are it's working. You're just using too much of it.
"but once again used a foam to hold the pole in the ground"
I'd like to know if it's possible to request that the installer use cement instead of foam.
Agreed; it's just that I wondered if one could make a request at the time of setting up the appointment.
My understanding is that is should always be installed with concrete. I'm not going to stand there and tell the man how to do his job, but I will be requesting another installer. Hopefully we will have better luck the next go around.
It may very well be that foam is now allowed in place of concrete by HugheNet. Many installers have gone this way, including with satellite TV installations, for which it is accepted. It's faster and easier, and if done properly provides adequate stability. When they moved my DirecTV dish from my roof to a pole mount this summer (my roof was replaced with metal), they used foam rather than concrete. We get some substantial winds here, and it has held up perfectly in such.
Still, as stated by Mark, your current State Code indicates that you are now subject to the Fair Access Policy due to exhausting your plan data, which has nothing to do with your installation and isn't grounds for sending another install tech.
What is showing for your "Satellite Receive Signal Strength" in the "WAN Info" box on the bottom left of this page?
Good morning Kbryan,
Foam for installs have been available for about a year now; it's also an acceptable pole mount foundation.
Your data reset last Monday, so you won't see the 24.1.1 state code unless your Service Plan data has been exceeded. At this point you're down to 72% of your data left, so here are some data management tips to help you make your data last through the month: https://hninfo.us/datavideo