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3 month waiting for a repair/replace and still waiting.

New Poster

3 month waiting for a repair/replace and still waiting.

Hi community;

 

I am Rafael and I am in Puerto Rico, after Maria hits the island I have been trying to get someone to repair/replace my system (that I owed from 2005) and still waiting.

 

I am in a loop because customer service send the order to Echo Spears for replace and Echo Spears said is not them, when I call the local representatives on Puerto Rico they said that they only install new system and new accounts.  Bottom line a have no system and nobody is responsible to repair/replace and I do not want to lose my emails accounts,.

 

Any ideas how to solve the problem?

 

For new Puerto Rico users use this as a example that no one is going to repair/replace your system once installed.

 

 

1 REPLY 1
New Poster

Re: 3 month waiting for a repair/replace and still waiting.

Thank You all for your help, I just paid one more month to roll up all emails accounts and bye bye.  I always thought was a great product, but the service is unacceptable.