If the modem hasn't lost power since your monthly reset, you can see what's been connected to it, both currently and what was, but is no longer, and via LAN cable and WiFi, on this modem page. You need to be connected to the HughesNet modem to see this page, whether via LAN cable or WiFi. This info may help you to narrow down the culprit, as it's entirely possible to use 50GB in two and a half days, and without knowing it, even when you and/or your devices haven't used data so quickly before.
Various scenarios can cause high data usage, including technical issues, which the reps can take a look at. With devices, a cloud connection loop, a weak WiFi signal during a download or data exchange, or even a satellite TV receiver performing an update can cause a lot of data to be used. The latter is especially the case with DirecTV and their DVRs, even if nothing is ever watched On Demand.
The reps are on M-F from approximately 9AM to 6PM EST. They usually respond within a working day, so hopefully you'll see a reply on Monday. They may be able to see what used the data, and again, if there are technical issues that could have caused it.
Good morning Sara,
I see it's your first post here, so welcome to the community! I located your account and reviewed your data usage. While we don't have the ability to see what exactly used your data, I am able to see when the bulk of your usage occurred.
From July 12 11am to July 13 6am there was usage fluctuating ~600 MB to ~1 GB every hour until the data was expended. I see there's a Dish Hopper in your network, so my initial thought would be that had something to do with this heavy usage.
As Gabe mentioned, satellite TV receivers can use a lot of data. We recommend disconnecting such devices from the internet when not in use to conserve data.
Also while moving forward to better manage your data, you may want to look into using a third-party data monitoring program to help you pinpoint the programs on your PC/network that use the most data. Community members have suggested and used GlassWire, so feel free to ask them for tips on using it: https://www.glasswire.com I've sent you some free tokens so you're able to look into this further.
-Liz
When it comes to satellite TV receivers, they're never really off unless they're completely unplugged, which we don't do, of course. When you turn them off they actually go into standby, and are still connected and able to use internet data for whatever they might normally use it for. I don't know exactly how Dish Network receivers do their thing, but I do know that DirecTV receivers can use the customer internet rather than their own dish for things like guide updates, including program descriptions, cast lists, etc. They can also use the customer internet to pre-download the "instant watch" movies that are sometimes available to watch. I'm not sure about actual receiver updates themselves, like software/firmware, but it wouldn't surprise me if they use the customer internet for that, too. This is all when that internet is available of course, as all of these things are normally done through their own service, downloading it through their dish.
With regard to the Data Tokens Liz mentioned, you should see the data added to your Token Data bank. Depending on how/where you look at your data levels, it will be in the spot that says something like "Data Tokens Available" or "Token Bytes Availalbe". As an example of my own HughesNet Usage Meter, you'll see my token data in the red box...
Regarding monitoring your data levels, the Glasswire Liz mentioned is great for Windows based computers. They also have an Android based version, and though I've not used it, I imagine it works as well as the Windows based version, which I've used for a few years now. Glasswire only monitors the data usage of the computer it's installed on, so if you have more than one Windows based computer you'd want to install it on all of them. Glasswire is also free. They do have a paid version, but the free version is good enough for our needs.
When it comes to monitoring data on your entire system, as in being able to see how much data is being used by each individual device, the best way is by using a 3rd party router that has that capability.
In the end, the best way to ensure that you're not using any more data than you have to is to lock down each device on your system, and the apps and programs on those devices, to using no more data than they have to on their own. Avoiding "the cloud" (like OneDrive) can save a good bit of data, as transferring files to and from the cloud, including automatically saving things to it, can use a LOT of data. Installing an ad blocker on your browser(s) can also save a good little bit of data. I use and recommend AdBlock Plus, but there are many good ad blockers out there. I also use "Reader View" with my Chrome browser, which allows me to read things like news articles without having to play the accompanying video, which chews through even more data, and unnecessary.
The following two pages are from a few years ago, but much of the info in them still applies, and it can help to save you a good chunk of data.
@GabeU wrote:
When it comes to satellite TV receivers, they're never really off unless they're completely unplugged, which we don't do, of course. When you turn them off they actually go into standby, and are still connected and able to use internet data for whatever they might normally use it for. I don't know exactly how Dish Network receivers do their thing, but I do know that DirecTV receivers can use the customer internet rather than their own dish for things like guide updates, including program descriptions, cast lists, etc. They can also use the customer internet to pre-download the "instant watch" movies that are sometimes available to watch. I'm not sure about actual receiver updates themselves, like software/firmware, but it wouldn't surprise me if they use the customer internet for that, too. This is all when that internet is available of course, as all of these things are normally done through their own service, downloading it through their dish.
Wow. I haven't had satellite TV since I had dial up but why would anyone allow their satellite TV system to access their computer internet?
@GW wrote:Wow. I haven't had satellite TV since I had dial up but why would anyone allow their satellite TV system to access their computer internet?
Though HughesNet isn't really amenable to this because of the data restrictions and the extra, unintentional data usage mentioned above that can occur, connecting a satellite TV receiver to the internet allows access to a significant library of free on demand movies and TV shows, enabling the viewer to stream those additional items through the receiver, and even record them to the receiver's DVR. It can greatly expand what's available to the viewer.
Good morning Sara,
It's been a while since we last heard from you, so we will close this thread. Hopefully Gabe's followup regarding TV receivers and tokens clarified things. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thanks,
Liz
The HughesNet Community is here for you
to find answers and ask fellow HughesNet
subscribers for help. This is a great
opportunity to discuss and share your
expertise to enhance your HughesNet
experience and that of fellow subscribers.
Visit the About the Community board for
information on how to get started with using
this resource.