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7 Gigs disapeared in the middle of the night

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Donald Unland
New Member

7 Gigs disapeared in the middle of the night

After 7 gigs disappeared in the middle of the night,I spent 53 minutes with tech support to advise me to unplug router after every use! They had n0 idea where the data use went and blamed it on me even after I told them I am rural and nobody else has access. Rep then said she would "met me half way and refund 2.5 gigs" Well 3.5 is half way and so far they have not refunded me anything. UUUUUUUUUGGGGGGGGGGGGGGGGGGGGGGGGGHHHHHHHHHHH!!!!!!!!
14 REPLIES 14
Amanda
Moderator

Hi Donald

Sorry to hear about this! Unfortunately since we only provide the internet service, not the software or hardware you use in your home network, we do not track which device or website used a certain amount of data. We are glad to hear that our agent was able to provide you some tokens back, at least. Did you check your Token Bucket (not Anytime or Bonus) to see the GB she gave you? 

For the future, we recommend installing something like Glasswire to monitor your computer (does not monitor the whole network) and if you have things like iPhones or Androids you can use the built in data counters to see where data is used on those devices. There are some very detailed guides in the community, we really recommend looking around! 

Thanks
Amanda
Donald Unland
New Member

Amanda.you sound enthused like I had a great experience with Hughes Net. As a matter of fact ,not only did Hughes Net reimburse me the gigs and no they are not in my token button,I have been Ebay  for 2 hours and shipped 2 items and my percentage went from 22% to 13%. Something is wrong with the data useage status and its NOT ME. Its HUGHESNET!!! Why are    you people so callus and flippant about this. ITS COSTING ME MONEY AND IM NOT GETTING RESULTS NY CALLING<WRITING<BEGGING NOTHING EXCEPT BULLSHIT. WHY DO YOU THINK THE REP DID SUCH A GOOD THING?? IM PISSED OFF AT YOU NOW
Donald Unland
New Member

SOMEONE PLEASE HELP ME!! WHY ARE THESE PEOPLE RIPPING US OFF AND NO LAWYERS WILL COME IN AND SUE  THEM??
Donald Unland
New Member

So in 20 minutes I'm down to 11% of my monthly 10 gigs that renew on the 11th. Thats 2% just looking at Hughesnet dashboard. NOTHING ELSE WTF is going on HUGHESNET. CALLING TECH SUPPORT DOES NO GOOD
Donald Unland
New Member

WHY DOES HUGHESNET STAFF NOT RESPOND TO COMPLAINTS????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Oh they're too busy ripping off disabled veterans .
Donald Unland
New Member

WHERE IS THE BETTER BUSINESS BUREAU?? WHERE IS CONSUMER COMPLAINT ADVOCATES?? WHY DOESN'T ANYONE CARE THAT PEOPLE ARE BEING RIPPED OFF BY THIS CORRUPT COMPANY????????????????????????
Gwalk900
Honorary Alumnus

Donald,
My system runs just fine, no rip offs.
Connect a single computer directly to the modem and install Glasswire.
You may be very surprised at what is running.
BirdDog
Assistant Professor

Disabled Vet here, with them for 12+ years and not being ripped off. That has nothing to do with this. Chill.

Official reps are here during normal business hours on weekdays and they care.

Odds are you have something on your computer that has decided to kick in and eat data. I'll let others try to help you as I'm totally turned off by your ranting right now. Good luck.
Donald Unland
New Member

Im not herr to turn you on ahole. I dont give a rats ass that you are happy with this sucky company. P.S xhill is tje very last thing to sayvto a pissed off ,ripped off consumer. Dont answer me back as you are annoying and not helping.
Donald Unland
New Member

Thanks for your comment glass wire does not have any programs running on my computer there is something wrong with this . I am the only one that uses this computer and do not watch p*** I do not watch videos I do eBay only and nothing else. Something is sucking my data quickly just like it was in my other house that I had to cancel HughesNet early. Thanks for your reply .I will try your solution.
Why can't HughesNet talk to me like you are talking instead telling me to chill? So frustrating
Liz
Moderator
Moderator

Good morning Donald,

Amanda is out today. To start narrowing down the source of your unidentified data usage, please follow these steps: 

Please post your screenshots here in your thread.

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

BirdDog
Assistant Professor

I don't work for HughesNet. Just a long time customer who likes to help those that really want it and not come here just to vent and scream and yell. Not to mention the reply you made to Amanda, an employee, who honestly tries to help those who want it and has done so for years now.

If you had Hughes before and had the same problem then I would definitely check your computer(s) for background processes, viruses and malware.
Gwalk900
Honorary Alumnus

  "glass wire does not have any programs running on my computer there is something wrong with this"

Glasswire does not run programs on your computer, Glasswire IS a program you have been asked to install so it can track what programs and background processes are running and how much data is being used.


Perform the modem isolation test as Liz pointed out below so as to rule the modem as a cause in or out.

Old Labs
New Member

FWIW, Glasswire may be downloaded and installed by going to:

https://www.glasswire.com/

Follow along with the all the subsequent steps you're going to be provided after the isolation test below which will potentially rule out a HughesNet error.

If you do you'll probably reach a succesful resolution just as the one in the following thread:

https://community.myhughesnet.com/hughesnet/topics/3-calls-re-excessive-data-usage-told-yesterday-to...

if you want to do a little read ahead...