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ATA box again

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Sophomore

ATA box again

The service was working flawless for a few days and now the service is dropping calls. My internet is still holding strong. Please anyone help!
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4 REPLIES
Alum

Re: ATA box again

Hello Rob! I ran some tests with your ATA box and everything came out great on HughesNet's end. What you can try is hooking up a different phone to the ATA box, and testing your calls to see if the calls stay steady or not. This can rule out if there's an issue with the phone itself or not. 

 

-Brooke

Sophomore

Re: ATA box again

I have tried the phone swap. It still does it, even with a hard wired handset. Is it possible that the weather is affecting it? My sky is clear but I know my feed is out of the Dakota’s.
Alum

Re: ATA box again

I just checked the weather there to see. Currently showing no weather issues there. I've sent you a private message to further address the problem. 
-Brooke

Alum

Re: ATA box again

Rob, you can disregard my private message, it appears my case has been placed under review by Voice Support today. They should contact you within a few days or so. 

-Brooke