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Advanced tech support says after hours when not after hours

Sophomore

Advanced tech support says after hours when not after hours

Have now had Hughes for 1 month. That's one month of horrible slow service. I had hughes years ago and it was great compared to now.

I have had nothing but slow inconsistent speeds. Test my net is mostly unreliable as a speed test. It does not reflect the real world in any since of the imagination. The Hughes test is closer to reality but it plays games with the numbers also.

Typically my speeds for any site I go to is between 10 and 150Kb. Not KB. YouTube at even 480 is a joke. Sometimes it works good but most times I can't use it and it defaults to 144 and still will not play. My Ipad won't update. Driver downloads from Nivida or Asus etc are almost impossible to get.

Evening is worse than mornings. Mornings are not much better. If I get to 1Mb not 1MB its a relief. I have called many times and have been advanced to the next guy and given a Pin. I try to call during hours again today and it says I am calling outside of hours. I am not outside of hours so I guess that part it broke also.

This has been the most frustrating internet besides StarBand I have ever had. Constant delays and lies or misinformation from low level techs. There just reading from a script I guess and just tell you wahtever to get you off the phone. They have even hung up on me before.

I have tried all there suggestions. I have tried 3 different computers several tablets. I have tried wireless and wired. I have turned off the wireless and just used Wired. All to the same effect. Useless Internet.

Now I can't even get someone to answer the phone on a Saturday during there stated hours. I work during there hours in the week so I can't call since I would not be home to try there suggestions.

After reading the posts here I am seriously regretting coming back to Hughes. There are a few champions on all the posts about how great the koolaide is but in reality it is very sour.

 

How does one get support if Advanced Support won't answer the phone?

 

 

Tags (2)
42 REPLIES 42
Sophomore

Re: Advanced tech support says after hours when not after hours

"Date Recorded","Download Result(KBPS)","Upload Result(KBPS)"
"09/30/2017 09:32 AM","135","608"
"09/30/2017 09:04 AM","224","1346"
"09/29/2017 07:23 PM","147","2733"
"09/27/2017 08:07 PM","94","1575"
"09/26/2017 07:14 PM","88","2045"
"09/26/2017 05:48 PM","267","1413"
"09/22/2017 08:15 PM","1038","2809"
"09/22/2017 08:13 PM","910","2754"
"09/22/2017 08:09 PM","13114","2673"
"09/22/2017 08:07 PM","708","1202"
"09/14/2017 05:53 AM","143","463"
"09/14/2017 05:47 AM","45469","1048"
"09/14/2017 05:46 AM","135","454"
"09/13/2017 06:59 PM","2261","2771"
"09/13/2017 06:57 PM","1122","769"
"09/13/2017 06:55 PM","263","740"
"09/13/2017 06:52 PM","39309","1324"
"09/13/2017 06:51 PM","12572","3049"
"09/13/2017 06:47 PM","38","493"
"09/13/2017 06:23 PM","34755","2809"
"09/13/2017 06:21 PM","11316","3150"
"09/13/2017 10:01 AM","52043","2902"
"09/13/2017 09:58 AM","18769","2858"
"09/12/2017 06:53 PM","583","3068"
"09/12/2017 06:51 PM","769","2736"
"09/04/2017 02:47 PM","837","2602"
"09/01/2017 08:56 PM","3031","2823"
"09/01/2017 08:07 PM","3569","731"
"09/01/2017 07:49 PM","1695","2064"

Professor

Re: Advanced tech support says after hours when not after hours

You may want to post a link to your results page from Testmy.net

Sophomore

Re: Advanced tech support says after hours when not after hours

Testmy.net results are fake and not what I am seeing in reality. The site is optimized and gets packet priority by Hughes so that they will not look so bad. You would think they would do this on there own speed test as well but that seems broke.. I will not post them because they are not my reality.

Yes I get good speeds on Testmy.net for the most part. And ONLY on there. No other site on the internet provides good speeds. General surfin or dowloading files or watching videos. I watch the incoming speed and its almost always under 1mbps. I can swith and tether to my phone and I can get 3 to 10mbps to the same sites and files that I only get 1 or under with Hughes. I am not Fapped. I have only used less than 1% of my allocated bandwidth so I am not sure why Hughes is so Slow. Signal strength is good.

 

Assistant Professor

Re: Advanced tech support says after hours when not after hours


@superslowhughes wrote:

Testmy.net results are fake and not what I am seeing in reality. The site is optimized and gets packet priority by Hughes so that they will not look so bad. You would think they would do this on there own speed test as well but that seems broke.. I will not post them because they are not my reality.


a. Not fake.

b. Not packet prioritized (jeez... there is no such thing)

I would suggest that if TestMy is good, there is an issue somewhere else with your connection. But let's not make things up.

If you maintain it's true, then produce documented proof, as I know you can't.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: Advanced tech support says after hours when not after hours

The champions come out of the wood work. lol

 

If my results are good on TestMy and no where else, you say the problem is on my end. That's like saying the whole of the Internet is broke except testmy.net. That's laughable.

Yes there is packet priority. Unless a of last year they no longer do this. For the last decade many Internet providers have been using this. So don't tell me it does not exist. I am not some stupid person that has no experience.

There are obvious issues with Hughes.. Just read the posts. Just because you have great service or are paid to be a champion does not mean the rest of us have even remotely good service.

 

 

Professor

Re: Advanced tech support says after hours when not after hours

" I have only used less than 1% of my allocated bandwidth so I am not sure why Hughes is so Slow."

 

If you'd like to troubleshoot or have Hughes troubleshoot, they require speed tests from either Testmy.net or their own speed test utility, which actually is less trustworthy than Testmy.net.  You could do both.  If you don't feel comfortable with either, then they may not be able to help you. 

Distinguished Professor IV

Re: Advanced tech support says after hours when not after hours


@superslowhughes wrote:

There are a few champions on all the posts about how great the koolaide is but in reality it is very sour.


Actually, the majority of Gen5 customers think the "Kool Aid" tastes just fine. 

 

Also, as stated, testmy.net results are not "fake", nor does it "get packet priority by Hughes", whatever that means.  It's a test site, and favors no ISP over another. 

 

 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: Advanced tech support says after hours when not after hours

"If my results are good on TestMy and no where else"

 

Clearly there's some kind of an issue if you're getting very different results.   And yes, just because some of us have good service does not mean everyone does.  Hence this site.

Assistant Professor

Re: Advanced tech support says after hours when not after hours

I'm sorry... your logic is impeccable. Not really, but that's what you want to hear, so I'll say that.

 

Yes, I read the posts. There are issues. My beam is having issues.

Does that mean all of Hughes is bad, no. It just means people are having issues.

Here's a fact: FEW PEOPLE WRITE ABOUT WHEN THINGS ARE GOOD - ONLY TO COMPLAIN WHEN THEY ARE BAD.

I did that in large letters so you can see it better.

 

Get real.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.