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All of my movies buffer internet slow

CMe
New Poster

All of my movies buffer internet slow

 
4 REPLIES 4
maratsade
Distinguished Professor III

Re: All of my movies buffer internet slow

You're not alone; this is happening to many of us (probably most of us).

 

  • A deadly pandemic is affecting our country and the world. As a result of this, millions of people are working and learning from home, and straining ISP systems to capacity.
  • The issue is most noticeable to users of satellite internet, because satellite internet is more limited, but it is affecting users of other ISPs as well.
  • While terrestrial-based ISPs (such as cable: Xfinity, Cox, etc.) can add more capacity, satellite ISPs have finite capacity and can't add more without launching new satellites, a process that is very expensive and takes many months.
  • Streaming is not working well for many people. The best thing to do about streaming right now is to avoid it.
  • HughesNet has taken some measures to help those who are studying and working from home, and one of those measures is that streaming is not being given priority. 
  • These times call for all of us to show patience and strength in the face of chaos, and to shift our priorities.

 

You can try checking whether you still have data left. Streaming is going to be practically impossible these days, if you've used up you monthly data allowance. 

You can also try to pause the Video Data Saver, but this is likely not going to work well and will eat up your data faster. 

 

 

wayoff45
New Member

Re: All of my movies buffer internet slow

maratsade,

 

Are you a hughes net employee?  You sound like it.  If so, I have to say this is the most honest answer I have heard since I had Hughes Net intalled one week ago today.  It is agravating as we are paying for a service and Hughes net sold me this service without discolosing this.  On top of that, I have spoken to numerous tech support people who have told me the same thing they tell every one else, which is "Everything is fine on our end".  Bottom line is that download speed means nothing when Hughes net is over sold or throttling it's customers.

GabeU
Distinguished Professor IV

Re: All of my movies buffer internet slow

@wayoff45 

 

"Oversold" is really a subjective term.  By the strictest definition, they have to oversell to remain a viable company.  The only way they could ensure that everyone gets 25Mbps, barring technical or weather related issues, is to limit the customer base so much that they would have to charge their customers upwards of $1,000 or more per month just to stay in business.  Being that no one in their right mind is going to pay that, the have to sell more subscriptions than what could guarantee that speed, and then put policies in place to help keep the system usable for everyone.  Namely the high speed data caps, which helps to ensure that not too many people are using the service for data intensive activities at any given time by forcing them to prioritize their online activities to avoid running out of that high speed data allotment.  

 

But, of course, right now all bets are off, as the system load is many times what it normally would be.  The system load doubled in just the week leading up to 3/20, and has probably doubled again since then, or even more.  

 

Regarding throttling, they don't intentionally do so unless one has exhausted their high speed data allotment, and even that throttling level has been raised to help enable people to continue to do what they need.  That doesn't mean that certain activities aren't difficult right now due to others being prioritized ahead oft them, but it's not actually a throttle.  And, of course, the entire system is taking a hit, so activities can be difficult altogether.

 

As for maratsade, he's not a HughesNet employee, but rather a longtime, very knowledgeable subscriber.


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maratsade
Distinguished Professor III

Re: All of my movies buffer internet slow

Wayoff45, you can recognise the HughesNet employees because they have the word "mod" or "admin" next to their names.  The rest of us are subscribers.  

 

When you hear that "everything is fine on our end," that means that they have run diagnostics and that the system is working as it's supposed to work from the satellite to the ground station and from the ground station to your modem.  It also means that the problem may be something on your side of the equation,  and that can be a host of things, which is why troubleshooting is important.  It can be a slow process, it can take a long time and it can definitely be frustrating, but only you can do it, as you're the one living on the other side of the modem.

 

EDIT: A few weekends ago I lost internet, and the system showed a state code that wasn't the usual "everything is fine." I contacted a couple of susbcribers from this site, and one of them was having no issues, and the other was having the same issues and the same code as me. So I contacted HughesNet, and they did not say that everything was fine on their end. They said there was a problem at the ground station that feeds signal to my modem. And they fixed it.  Went wonky again, and they fixed it again, and knock on wood, it's been working since then.  When there is a technical problem on their side they acknowlege it. 

 

If you believe you were misled by the salesperson, you can request to have your sales call reviewed, so the mods here can hear what was said.   The process takes up to 7 business days,  and when it's done, the mods will contact you via private message to tell you about their findings. 

 

 

wayoff45 wrote:

 

Are you a hughes net employee?