Allowance

[Mary Taylor]

I also have used All my data in two wks time last month. They've checked it etc. But now I see where there's many more with same problem. What's up with that? Seems strange all of a sudden everyone is running out where they never have before. Strange!!!!

[El Dorado Netwo]

HughesNet has been around since 2002, and has always had a data allowance. Customers using up all their data is not a recent phenomena, and not "everyone is running out where they never have before".  

Search these forums and you'll find plenty of information on how to control your data use.

[John Quinn]

1. If you have recently went ahead and upgraded the Status Meter. Uninstall it. After I went ahead and installed it within 2 days my Data went from 90% down to 11. The Rep told me it had bugs. He also said don't reinstall it until I receive and email telling me that it has been fixed. Even thou everytime I turn on my Laptop a pop up comes up asking me to upgrade the Status Meter, I click on remind me later. There is NO close button, ignore or NO button. So you have to do this every time.

[Mary Taylor]

Well there's an awful lot complaining about the same things as us. More than once it shows on line when no one was here nothing turned on !!! Nothing this month made sense! We've had the same thing for months. Nothing changed and we were empty two weeks before bill????

[GabeU]

John

Even though this turned out to be the cause of your particular issue, this type of problem with the Status Meter is the first instance I've heard of.  The new meter definitely does have bugs, but again, yours is the first time I've ever heard of it causing a data usage problem.  That's not the problem people have been experiencing with it.  I highly doubt that Mary's data usage is being caused by the status meter, though anything is possible.  It's most likely what causes excess data usage for just about everyone, which is something actually using the data that she has yet to discover, and there are a slew of possibilities, normally being discovered by process of elimination and vigilance.      

[Chris11]

Hi Mary,

Welcome to the community and thanks for posting. Having a data limit does take some getting used to. Good thing is, we have some tips in helping you conserve data and get rid of data leaks. Whether you are watching videos or just browsing, there are many factors that could affect how fast data is used on your network.

First thing I would do is use a browser like Google Chrome, Firefox, Opera, Or Safari. These browsers offer useful extensions like ad blockers that will help you in using less data, and have a smoother browsing experience in general. This extension is from Chrome that I use myself:

https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb

 Second take note that many more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

Do you have Windows 10? Your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time. You can also set automatic windows updates to run only during the bonus period if you have windows 7 or below. Win 8/8.1 and Win10 will allow some control of this mainly with its metered connection settings however here is a more in depth way to help you with Win10 data management. Take a look here:

http://www.cnet.com/how-to/monitor-your-data-usage-in-windows-10/



For streaming lovers and multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:

https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook

or adjusting your Netflix playback quality to low/SD: https://help.netflix.com/en/node/87

 

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

 

The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com

 

Your cooperation and patience are greatly appreciated. I hope all of this helps. We look forward to hearing back from you.



Thank you,

Chris

[sistasista]

I too am having same issue. Running out of data in two weeks >I removed the status meter but now I must purchase more data allowance. Was this the purpose hughesnet??? This company needs reported because no other company is having these issues. Unfortunately, most of us reside in the country with no so many choices and taken advantage of. I am tired of running out of  data allowance. I am sure if Hughes,net has  experienced techs working for them why were we not the customers told NOT to download the Status Meter because of the problems with it. You get different answers from different techs. Instead we end up purchasing more data GB which benefits Hughes.net. 

[Liz]

Hi sistasista,

We offered you help here: https://community.myhughesnet.com/hughesnet/topics/data-drain-when-no-one-home-how-is-that-possible-...

Please start a new thread if you would like to work with us in addressing your unidentified data usage concerns.

Thanks,
Liz

[GabeU]

This company needs reported because no other company is having these issues.

sistasista,

First, it doesn't help to post multiple complaints, then never answer any of the questions asked in those threads when help is offered.  Due to this, further complaints have ZERO weight.  They become meaningless. 

As for the above quote, the reason why you don't hear about data usage with most other companies is because they don't have data caps.  Without data caps, you would never know that a lot of data is being used.  The main satellite competition has the same reports on their boards.  Data usage is a bugger to pare down, and even harder with every device that's added to one's network. 

But, with that said, in nearly every instance the data that has disappeared or is disappearing is actually being legitimately used.  Finding what is using it is the trick.  Various OS and App adjustments, programs like Glasswire, and even more expensive routers with special firmware are all things that help to nail down the root cause of the data usage.  It's also a process of elimination. 

Again, try answering the questions in the threads instead of just posting further complaints.  Never accepting the help, but continuing to complain, is a bit ridiculous. 

[Karen Brossman]

I had my dish installed yesterday and started using the internet briefly last night.  Hope not to have any issues with "lost" data. Appreciate all your suggestions for conservation.