I don't know if tagging the reps on the side notifies them of your reply, so I will also tag them in this reply.
Keep in mind that the reps aren't on during the weekends, so the earliest you'll hear from one is Monday, when they see this, though it can take them a day or two to reply.
With this said, I should have tagged them previously.
GabU, Thanks for tagging this for me.
You're very welcome.
Good morning Oliver,
I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Jan 30, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109153247 if you need to reschedule.
Please let us know how the site visit goes.
Well the Tech was out and adjusted the dish. Hope this keeps up. Thanks Liz!
Glad to have helped, Oliver. Thanks for coming back with the update!