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BE CAREFUL OF HUGHESNET INSTALLERS

New Member

BE CAREFUL OF HUGHESNET INSTALLERS

I just want to inform people to be careful when allowing the hughesnet installer on your property. The first thing was he did not have any ID. he asked to see were the computer is ,I explained to him that we have Direct TV and that the dish for it was on the south side of the property,and i showed him the location.he proceeded to tell me that if he ran the cable that far i would loose the quality of the internet .So he decided to put the dish on the north side of the property under a tree and about 6 feet from were the computer is located. He asked if it was ok to open my gate and pull his truck in so that he didn't have to keep going in and out and so far, I said it was ok but it must be closed when he leaves ,He agreed and told me I was going to have to have my tree trimmed because of were he put the dish.So about 10 min before the guy left my son came over and was asking the guy why the computer was not hooked up to the modem ??????????? He replied that it was not his job to do that and I told him that Hughesnet told me that he would be hooking the modem to the computer.He stated that was not his job and that I needed to get my own ethernet cord and do it myself. i said hold on let me cal Hughesnet so we can figure this out.I dialed the number as he fallowed me saying that I needed to sigh and initial his paperwork because he needed to leave he was late getting to ST. Cloud.I said hang on he said no sign this I need to go. As i started signing the paperwork, still waiting for a live person at Hughesnet to answer , I asked him his name, He said Dino, I said last name? and with that he grabbed the paperwork and was gone.I finally got someone on the phone, and as I was explaining the situation to them My son and I noticed the gate wide open so we proceeded to go outside to close it, mind you I'm on the phone with Hughesnet , I step down the stairs a notice that my gazebo is in a heap on the babies toys and there is tire marks on the concrete were he pealed out after hitting the gazebo.At this point I am thankful that the baby had not been outside playing with her kitchen set that was under the gazebo.Then to add insult to injury I find that when running the 6 feet of cable he had broke the rose bush that cannot be replaced because my mother-in-law that gave it to me has passed away,and he just threw it into the pineapple bush. unbelievable is all I can say. I have photos.
18 REPLIES 18
Distinguished Professor IV

Re: BE CAREFUL OF HUGHESNET INSTALLERS

Stephanie Rock,

Eek!  That's not good, at all.  The reps on here are on until 5pm EST, so you will probably get a reply tomorrow, but you will surely get a reply.  I can tell you that this is DEFINITELTY NOT indicative of the normal installation experience.  I'm sure the reps will help to set this right.  I'm sorry you had to deal with such an installer and had such an awful experience.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Member

Re: BE CAREFUL OF HUGHESNET INSTALLERS

In your situation, I would have called the police and than notified Hughesnet for reimbursement by proof of a police report.... Or sue HughesNet for property damage .... This happened to me six years ago with HughesNet and I issued a complaint only to have HughesNet not believe me and would not install service for me for two years. U sometimes will get bad service anyway u look at it. One out of three calls now is a bad experience with any service provider. Unfortunately you have to grin and bare it based on choices you have in your area ... really for anything.. I know this did not help you, but there are people out there that have been through the same thing.
Moderator

Re: BE CAREFUL OF HUGHESNET INSTALLERS

Stephanie,

I just want to say we will definitely get down to the bottom of this and do all that we can to resolve it. Myself and the other community moderators (those with the Official Rep tag) work in the corporate office for Hughes and we're equipped and ready to fully investigate your installation and experience. As GabeU said this is not something that happens everyday and should not be used to represent our service and wonderful installers as a whole. I have already located your account and I am reviewing your installation photos and previous case notes now. If you have any images of the damage caused, please send them to our e-mail address at communitysupport@hughes.com

Thank you
Amanda
New Member

Re: BE CAREFUL OF HUGHESNET INSTALLERS

 I DO HAVE PHOTOS AND i WAS ON A RECORDED LINE WHEN I SAW THE OUTSIDE DAMAGE.SHOULD I HAVE CALLED THE POLICE???
Moderator

Re: BE CAREFUL OF HUGHESNET INSTALLERS

Hello Stephanie,

No, we don't think calling the police is a good idea in this instance... After reviewing your case and talking to the corporate officer from installations here, it seems your case had already been escalated and investigated with a final result. Just to clarify - your gazebo is the white plastic pop up tent? Our installer did take a photo before he left the installation area and did capture the tent/gazebo in a photo where it was already in disarray. As for the other issues, the rose bush and tire marks, can you send those directly to our communitysupport@hughes.com e-mail address for review?

Thanks
Amanda
New Member

Re: BE CAREFUL OF HUGHESNET INSTALLERS

THE POLICE WAS A SUGGESTION OF SOMEONE ON THIS SITE THOUGHT I WOULD ASK. i SENT THE PHOTOS YOU REQUESTED.THANK YOU FOR LOOKING INTO THIS. 
New Member

Re: BE CAREFUL OF HUGHESNET INSTALLERS

Stephanie, sure sounds like that was one "Bad Egg," of an installer. I agree with Gabe, that's not typical and not what anyone should expect.

This is a minor point compared to the bigger issues you flagged but, at the very least, the HughesNet modem comes with a network cable in the box, and it's part of the Installer's obligations to connect your computer and make sure you're able to get on the Internet.

 If things went down the way you described, that guy should be fired.
New Member

Re: BE CAREFUL OF HUGHESNET INSTALLERS

I DID NOT EVEN SEE THE MODEM COME OUT OF A BOX.LIKE I SAID HE TOLD ME IT WAS NOT HIS JOB TO CONNECT IT TO MY COMPUTER.THAT WAS THE INITIAL REASON I CALLED.
Assistant Professor

Re: BE CAREFUL OF HUGHESNET INSTALLERS

Maybe not connect and setup a router, but connect your computer directly and see if it works is his job.

Why the all caps? It is a bit off-putting as many people interpret it as yelling.