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BRUTALLY SLOW AT NIGHT !!!!

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Freshman

Re: BRUTALLY SLOW AT NIGHT !!!!

Tonight I thought I'd do the speed test a little earlier in the evening ... about 6:45 PM local time.  To my surprise, my first download test resulted in 15.26 Mbps.  A little more than the speed I'm paying for.  Awesome!  I did an upload and got 1.16 Mbps.  OK.  I decided to come here and post the results.  While trying to log in to myhughesnet.com, the modem froze and I couldn't do anything online.  I rebooted the modem and reconnected.  i ran speed tests again.  Now I have 2 Mbps download and 1 Mbps upload.  results here:  http://testmy.net/quickstats/euchredad63

 

As always, these tests are done after rebooting the laptop, clearing it's cache, and directly wiring the laptop to the HughesNet modem.

 

Amanda, are you still monitoring?  I am actually home this week so I could test regularly.  I will be gone next week.  I would LOVE to use this service if you could actually get it working for us.

 

Thanks.

 

 

Freshman

Re: BRUTALLY SLOW AT NIGHT !!!!

Tested again tonight.  671 Kbps download, 1.1 Mbps upload.

 

Results here:  http://testmy.net/quickstats/euchredad63

 

 

Senior Instructor

Re: BRUTALLY SLOW AT NIGHT !!!!

Freshman

Re: BRUTALLY SLOW AT NIGHT !!!!

Thank you!  I received a voice message call back from HughesNet!  And it was in the evening ... which is great since that's when it is slow.  However, it was Friday night and we were out.  And as I said earlier, we are now (in about an hour) going to be leaving for a week.

 

If Amanda or someone helped make that call back happen, thank you!  Can I get one in the evening a little over a week from now?  I'm upset that I missed the call and hoping it can happen again April 3rd or after.

 

Thanks.

Freshman

Re: BRUTALLY SLOW AT NIGHT !!!!

Hi,  It's me again ....  back from the week away.

 

I called the tech support # last week while I was away.  They said they were going to send a tech out (great!), but that they couldn't schedule it in advance far enough for me to be back home.  No problem, I'll call back when I get home.

 

I called back tonight.  After I conveyed what happened before, I was put on hold quite awhile.  When the phone support returned, he said they could send a tech out, but it would be $125!!!  No way!  I'm supposed to pay more to try and get the service that I'm already paying for every month???  And, the tech who was out here the first time couldn't come out in the evening anyway.  And if the tech comes during the day ... everything is fast and no problems.  So, having a tech come out during the day wouldn't help because everything would check out just fine.

 

As usual, I did two more speed testst tonight (approximately 6:45 PM CST).  

 

Test 1)   1 Mbps download,  1.4 Mbps upload

Test 2)   1 Mbps download, 2 Mbps upload

 

results here:  http://testmy.net/quickstats/euchredad63

 

Amanda or someone ... can you help me out????

 

Thanks.

Freshman

Re: BRUTALLY SLOW AT NIGHT !!!!

Here I am again.  8:20 PM CST.  Unreal slow speeds.  As usual directly connected to HughesNet modem.

 

Download:  371 Kbps (not a typo)

Upload      1.1 Mbps

 

Results here:  http://testmy.net/quickstats/euchredad63

 

Do any HughesNet staff still respond to the community posts?  I haven't seen Amanda post anywhere for a while.  

At these speeds I can barely browse to this community website to make this post.  Someone ... please help.

 

Moderator

Re: BRUTALLY SLOW AT NIGHT !!!!

Dale,

 

I've sent you a private message.

 

Thanks

Amanda

Moderator

Re: BRUTALLY SLOW AT NIGHT !!!!

Hi Dale

 

Not sure if I missed it but I sent you a private message and don't see a response from you. Just checking in.

 

Thanks

Amanda