BS

[namfre2]

I got Gen 5 but the most I can get is 27mbps download and 3mbps upload. I pay for 5 Giga but never receive the service paid for. Better off going back to cable. I've been lied to ever since I started with Hughesnet. Can't wait to dump Hughesnet.

[BirdDog]

That is within the advertised "up to" speed. No such thing as 5 Gig speed, can't even get that with cable providers.

And if you had cable then probably shouldn't have switched to satellite.

[maratsade]

The service is advertised as being 25 Mbps down and 3 Mbps up. You're getting that.   What do you mean, you pay for 5 GB?  Hughesnet offers 4 packages: 10GB, 20GB, 30GB, and 50GB.  They are all 25 Mbps down/3 Mbps up. 

You can leave Hughesnet and go back to cable at any time you choose. 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

@namfre2 wrote:

I got Gen 5 but the most I can get is 27mbps download and 3mbps upload. I pay for 5 Giga but never receive the service paid for. Better off going back to cable. I've been lied to ever since I started with Hughesnet. Can't wait to dump Hughesnet.

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[macsociety]

Wow, I would be estatic if I was getting 27Mbps down... 

I am settled in with the speeds I get and my contract ends in 10 months or so.

Will decide then if I stay on or not.  

It works overall OK for me but I have had to adjust to the quirks.

I own aircooled VWs so used to having to adapt to quirks.

LOL.

TJ

[GabeU]

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@macsociety wrote: 

I own aircooled VWs so used to having to adapt to quirks. 

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We had a baby blue bug when I was a kid.  A late 60s or early 70s model.  

My father was a bug fan.  Restored one in the 90s.

[ronkutz125]

I'm in the same situation as BS, but I don't know where the 5 giga came from. Yes, you can leave Hughes Net any time if you don't mind paying for the remainder of your contract. Mine, for example, is $197 to cancel. I'm almost tempted to do it anyway, but I really don't want to give them any more of my hard-earned money. I've had 5 or 6 different ISPs, and this is BY FAR the worst I've ever had, including dial up.

[maratsade]

How many months do you have left in your contract?

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

@ronkutz125 wrote:

 Mine, for example, is $197 to cancel.

[GabeU]

@ronkutz125

It depends on the way you look at it.  In the end, the $197 would be less than the total of your remaining monthly payments, which, judging by your ETF, is about six or seven months' worth.  

[C0RR0SIVE]

5 Giga what?

Hughesnet Gen5 refers to the platform/technology used... In this case it refers to the HT2000w, and two possible satellites in space.

5Ghz refers to a radio frequency, your modem supports 2.4Ghz, and 5.0Ghz, this isn't directly tied to your speeds, and the theoretical maximums of both those frequencies are well above your service plan, which as others stated is UPTO 25Mbps, not "5 giga", what ever "giga" is.