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Beam 68 Update

Junior

Beam 68 Update

@Liz, can you please provide an update on the current status of beam 68? I am still experiencing slow evening speeds, but good performance at other hours. Can you advise whether there is still a problem being actively worked?

 

For others following along, this is a continuation of the following threads:

 

https://community.hughesnet.com/t5/Tech-Support/What-s-the-problem-with-beam-68/m-p/81658

 

https://community.hughesnet.com/t5/Tech-Support/New-Gen5-install-on-beam-68-SLOW-evening-speeds/m-p/...

 

https://community.hughesnet.com/t5/Tech-Support/Fellow-Beam-68ers-part-II/m-p/83408

 

https://community.hughesnet.com/t5/Tech-Support/Fellow-Beam-68ers-it-s-speeded-up/m-p/83849

 

https://community.hughesnet.com/t5/Tech-Support/Fellow-Beam-68ers/m-p/82848

 

53 REPLIES 53
Distinguished Professor I

Re: Beam 68 Update

Ditto re speeds.  Pretty good during the daytime, quite degraded during the evening and seriously degraded on weekends, esp Sundays.   I think they're still working on this, @pswired.  

Moderator
Moderator

Re: Beam 68 Update

Morning folks,

 

Had a meeting yesterday about this, we're still working on bringing relief to this beam and others. We should have an update on this progress next week, after which we will hopefully be issuing dispatches to make adjustments on your site. That's all the information we have so far.

 

Your patience and understanding are much appreciated.

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Junior

Re: Beam 68 Update

Thank you for the update. Any new information that you can relay would be appreciated.

Freshman

Re: Beam 68 Update

These will be Free dispatches to make adjustments at our site, right @Liz
Distinguished Professor IV

Re: Beam 68 Update

 

Edit...


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Associate Professor

Re: Beam 68 Update

@GabeU@Liz has stated on a few occasions that they are going to be issuing service visits for customers on beams suffering these issues, specifically, beam 68 users.

@skuphan, if you are indeed one of the customers that is being impacted by the issues they are trying to resolve, and aren't just suffering from similar symptoms, then yes, the service visit will be at no cost to you.

Distinguished Professor IV

Re: Beam 68 Update


@C0RR0SIVE wrote:

@GabeU@Liz has stated on a few occasions that they are going to be issuing service visits for customers on beams suffering these issues, specifically, beam 68 users.

@skuphan, if you are indeed one of the customers that is being impacted by the issues they are trying to resolve, and aren't just suffering from similar symptoms, then yes, the service visit will be at no cost to you.


Ah, I stand corrected.  I was not aware of this.  And it's right there.  I should learn to read all of the posts.  Smiley Tongue  Reversing polarity?  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Beam 68 Update

Hi folks,

 

Thank you for your patience and understanding while we address your concerns. In the next couple of days we'll test the dispatches on about 100 sites first before we start doing this for the rest of you. I anticipate having more news next week after we've rolled out these dispatches. If all goes well with these sites, we hope to get yours out soon, too.

 

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Freshman

Re: Beam 68 Update

Thanks for responding @corrosive. I have been dealing with these same issues in beam 68 and have talked with tech support and @Liz