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Bonus bytes and what should happen

New Member

Bonus bytes and what should happen

Bonus bytes, used from 2 am to 8 am are barely used. What should happen is that bonus bytes start at midnight to 8 am. Doing so with our higher plans makes use of something we barely use. For hughesnet, they would benefit from people running out of bonus bytes and encourage them to buy better plans and extra bytes. At my house, we have 10GB regular bytes and 50GB bonus bytes. We use maybe 5GB of bonus bytes a month. We have only drained the bonus bytes 2 times ever. Most of my house is up past 12 am and we drain our regular bytes in about a week. Now, I don't want compensation for anything, but I/the community would benefit from the bonus bytes being used from 12 am to 8 am.
4 REPLIES 4
Moderator
Moderator

Re: Bonus bytes and what should happen

Good morning Chris,

Welcome and thanks for taking the time to share your feedback! Here's a detailed explanation as to why our Bonus Bytes are currently structured the way it is now from Mike Cook our Senior Vice President of Sales and Marketing 
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It’s great to have the opportunity to talk to you all about some of the thinking behind our current service plan structure – we really appreciate all the feedback you’ve been providing and would like to thank everyone who participates in our community. It truly is an extremely valuable asset for us and we do take all the comments posted very seriously. 

So, let me talk a little about Bonus Bytes! As I’m sure you all realize, Echostar XVII is a spot beam satellite and the capacity we use in any given part of the country is shared between a community of subscribers. Our overriding concern in providing the service is to ensure that all subscribers have a fair opportunity to use the capacity when they wish to and that we deliver an average service level consistent with the service plan they purchased. The busiest usage periods tend to be in the afternoon and evening and so we engineer our network to be able handle these peaks with the consequence that we have some spare capacity at other times of the day – most notably overnight. Our challenge is how to encourage our subscribers to take advantage of these lower usage periods to get more of what they need done. Our first initiative was on our Spaceway satellite where we introduced the ‘Download Zone’: a 5 hour period overnight where we simply did not count usage against the subscriber’s allowance. At first this was a great success – and many users were able to utilize tools like download managers to time their large file downloads and take advantage of this limit free zone. As time went on, however, the download zone became more and more crowded creating even larger traffic peaks than the traditional afternoon and evening peaks. Some customers began to find that their downloads were not completing properly within the zone because of high levels of traffic and as a result became less satisfied with their service. 

When we launched HughesNet Gen 4 our overall strategy remained: we want to offer our customers the opportunity to utilize the available capacity to the full by encouraging them to use the overnight time zone for large downloads. To ensure once more that our customers all had a fair opportunity to use this capacity; we launched our Bonus Bytes program and extended the time period of availability to 8am. From our perspective the program appears to be working in that there is increased usage overnight without undue congestion. 

Why do we call them Bonus Bytes? Well if we simply increased our allowances most of the additional traffic would default to the current prime usage periods and create congestion. We can only give these extra bytes if they are used overnight – since they are extra we call them ‘Bonus Bytes’. 

Can we extend the usage period? This is something we continue to monitor but there are two primary risks to extending the period. Firstly we may inadvertently create a new congestion period early in the day so we have to be very careful. Secondly if subscribers use Bonus Bytes during a larger part of the day, they have more ‘Anytime Bytes’ left to use during the peak period, potentially creating more congestion. A bytes roll-over option would create the same risks. 

We believe that we have been very innovative in creating tools and plans to enable our customers to get the absolute most out of our service and we will continue to do so. Rest assured, we continue to monitor usage patterns across the network. If we see the opportunity to change our policies to the benefit of all subscribers we will do so. 

Once more, thank you for your feedback and keep it coming! 

Mike

Thanks,
Liz

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New Member

Re: Bonus bytes and what should happen

Then perhaps from profits made, the company can launch more satellites if there is room in the atmosphere so that there is less overcrowding on the entire network of Hughesnet Gen 4.
Associate Professor

Re: Bonus bytes and what should happen

Well...  Hughesnet IS planning on launching Jupiter 2/Echostar 19 to help late this year and early next year, BUT, that satellite is meant more to replace an aged and dieing HN7000 fleet, and the Spaceway3 consumer fleet.  But, it should help with congestion somewhat, as Hughes will probably be able to put new users on that in congested areas.

There is also rumors of Jupiter 3 in the works already (sources are scarce since Jupiter2 hasn't even launched into orbit yet), though I assume that is in early design stages, and may not be for the USA.
New Member

Re: Bonus bytes and what should happen

Hughes is probably making this satellite considerably more powerful then. That helps with congestion cause it'll be able to hand more of our usage. Let's just hope that there is less congestion on the network after these launches. Maybe if people keep coming to become a hughesnet consumer, then more satellites will be needed