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Buffering issues

Sonja457
New Poster

Buffering issues

12 months of service, 3 modems later still constant buffering. Unable to watch a minute video. How much does it cost to cancel this? I have 12 months left with our contact. Very disappointed with this unacceptable internet service.

2 REPLIES 2
maratsade
Distinguished Professor III

Re: Buffering issues

Here's the chart. 

 

2020-11-17_16-51-02.png

 

To cancel, you will need to call 866-347-3292.

To avoid equipment charges, you will need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

Remy
Moderator

Re: Buffering issues

Sonja457,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Remy