After reviewing the call, the line of sight isThe subjects of early termination fees and line of sight were brought up during the call. However, I've learned that the initial intended use was with an RV; the HughesNet service isn't intended to be moved about with an RV.
discussed. The customer states that they would be using the service on an
RV on their daughters side yard, and the agent asks if there is Dish Network or
DirecTV on the property. The customer states that their daughter has it
on their home, and asks why, and the agent responds that we need a line of
sight to the southern sky. The customer responds, “yeah we have that.”
In regards to the ETF, the agent does inform the customer of the fees
during the final terms and conditions. The customer does not ask about
the cancellation fees at any other points of the call. The customer does
not ask any questions after the final terms and conditions. In regards to the RV situation, the agent did
not read the required disclosure stating that it must remain stationary.
Although this agent no longer works with our business, we will be sure to
reiterate to the rest of our agents about how to properly address this moving