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Can't load GitHub

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Freshman

Can't load GitHub

When I first got HughesNet in beginning of 2018, I could access github just fine. About six months after and until now, I have been unable to load it. The website and any programs that update from that site cannot connect. Google Chrome and Firefox both just give me a "connection reset" error or "connection timed out" error. Seems to be the case for any repository as google drive does it too however that will still load 80% of the time. I contacted support and they simply said "GitHub doesn't work with us. Try Google Drive." then they turned my web accelerator back on as an attempt to fix it. (I have it turned off because some websites don't like it.) Sure I can use Google Drive but I can't have everyone that I download files from just switch over to that as well.

 

Anyone have experience with this and come up with any workarounds or cures?

35 REPLIES 35
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Distinguished Professor IV

Re: Can't load GitHub

@Babkat 

 

I don't know if this will help, but you might want to try a public DNS server, like Google, Cloudflare or OpenDNS.  I use Google's (both IPv4 and IPv6) and I have no trouble accessing github.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: Can't load GitHub

@GabeU 

 

Yeah I've tried Google in the past. Just tried Cloudflare and OpenDNS to now avail.

I can periodically get as far as the home page loading but it never fully loads. If I try to navigate anywhere else, it just fails.

 

It's driving me nuts and I'm pretty much stuck since HughesNet support refuses to acknowledge an issue.

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New Poster

Re: Can't load GitHub

Have you tried disabling IPv6 on your computer, and HT2000w?  Sometimes that does the trick.

Also, totally logged into the wrong acc... -.-

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Freshman

Re: Can't load GitHub

@chuckyofterror 

Haven't tried disabling IPv6. It's been working for the past couple hours so I can't tell if that helped yet.

 

And yes.

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Associate Professor

Re: Can't load GitHub

I'd also try rebooting the modem and your computer to refresh the cached DNS and any associated cached routing.

That's what I do when Homebrew acts up (uses a Github), and by acts up I mean trickles to a near halt.

Seems that there are some really horrendous routes being generated to Github somewhere, and by somewhere, I probably know where (not HN tho).


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Associate Professor

Re: Can't load GitHub

See if disabling IPv6 works... I have it disabled on my network and have almost no connectivity issues... Sometimes IPv6 on Hughes, when connecting to other services, just falls flat on its face.

You wouldn't happen to have a third party router between your network and the HT2000w would you?  (sorry, tired, can't remember exactly what all has been said upto this point)

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Distinguished Professor IV

Re: Can't load GitHub


@Babkat wrote: 

I can periodically get as far as the home page loading but it never fully loads. If I try to navigate anywhere else, it just fails. 


That's actually somewhat telling, or at least I think it is, though I'm not very versed in the whole network thing.  It makes me wonder if the problem is somewhere along the connection path, as in one or more of the providers along the way.  Century Link, for example, seems to be popping up a lot over the last couple of years when people are having connection issues, whatever they may be, to specific sites, and because the route to the destination depends on the subscriber's gateway, and its location, only some may be affected.

 

Again, I'm not very versed in this kind of thing, but maybe Mark or Corrosive has an idea as to whether this could be the problem, or at least a contributor to it.

 

Edit:  I should have read the rest of the thread before posting, as I see that Mark has already touched on this possibility...

 

"Seems that there are some really horrendous routes being generated to Github somewhere, and by somewhere, I probably know where (not HN tho)."


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: Can't load GitHub

@MarkJFineRouter has been restarted. What's the best way to go about resetting the DNS cache? Using command prompt?

 

@C0RR0SIVE Disabled that and it hasn't shown much improvement. Seems I can load github more often but could be coincidence.

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Distinguished Professor IV

Re: Can't load GitHub

@Babkat 

 

To clear the DNS cache in both the computer and the HughesNet modem, shut the computer down, then unplug the modem.  Wait for at least thirty seconds, then plug the modem back in.  After the modem is plugged back in, wait for at least five minutes, then start the computer.  At this point the DNS cache will be cleared and refreshed for both.  

 

BTW, just for clarity, are you using a 3rd party router with the HughesNet HT2000W modem? 

 

 

Edit:  If at any time you want to clear the DNS cache in only the computer, you can do so via the command prompt using "ipconfig /flushdns", without the quotes.  When trying to solve a problem like this, though, it's best to clear the DNS cache from both the computer and modem.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro