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Can't use Email/Chat Support

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New Member

Can't use Email/Chat Support

My phone is not working well so I thought of emailing or chatting with customer service to update my billing information (use a different card). However when I try to use the email/chat feature I am redirected to this screen in which supposedly there is a form to be filled out but there is none. Is there any other way I can contact HughesNet customer support?

 

I also noticed the part of the bottom that says you can update this information online, but I tried to follow those instructions and the screenshots they used were for an earlier version of the website. The 'billing and account management' tab with the option to update payment information is nowhere to be found.

 

Capture d’écran 2018-01-03 à 11.33.28.png

3 REPLIES
New Poster

Re: Can't use Email/Chat Support

There installer left my house, i called support ten times and e-mail, even did a chat with 19 in front of me. No response" but did call my bank for stop payment and my lawyer. What a rinkydink scam, and i just removed Exede !

Moderator
Moderator

Re: Can't use Email/Chat Support

Hi CarlyRaeJepsen (great name btw),

 

I'm glad you found the community, thank you for posting and thank you for the screenshot, I'm sorry you weren't able to get through to email or chat support. Let me send this over to our team that handles this. I'll post back once I have any questions or news for you.

 

Edit: Upon rereading your post, I realized you're trying to update your cc on file, which needs to be done over the phone or by you online. To update your info online, mouse over My Account at the top of the Support Center, then click Account Information. You can add your new credit card under the Payment Type section. Hope that helps!

 

 

Thanks,
Liz

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Moderator
Moderator

Re: Can't use Email/Chat Support

CarlyRaeJepsen,

 

I'm unable to replicate the message you screencapped. Did you get there by clicking on either email or chat support links in our support section?:

Capture.JPG

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->